The Parkgate Hotel Guest Reviews
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Greene Tue, 10 June 2025
A very last minute booking...
Liked: A beautiful, stylish hotel with a lovely ambience throughout. The staff were helpful and friendly from checking in at reception through to leaving our room where Rose, a lovely lady from housekeeping, was keen to know if we enjoyed our stay and asked if we would stay here again, she wished my friend, also Rose, a happy birthday and hoped we had a safe journey home. This was a really personal touch and we will definitely be back!
Disliked: We were expecting twin beds but had a double. Breakfast was a little disappointing for the prices charged. No choice of nice bread or rolls, just sliced white or brown loaf. Some components of the cooked option were lukewarm and the mushrooms were tinned. Most disappointing, especially for a Welsh hotel was the fact that they, sadly, ran out of Welsh cakes with more than an hour to go
Anonymous Mon, 9 June 2025
Unfortunately this trip I had...
Liked: Excellent location, very friendly staff, lovely spa area.
Disliked: Could have been a little warmer in the bathroom, radiator not sufficient size.
Edward Mon, 9 June 2025
Very, very enjoyable. Easy to...
Liked: Lovely staff. Breakfast very enjoyable - wide choice. Immaculate throughout. Excellent early evening drink in a smart but relaxed bar.
Disliked: A good draught beer - ideally Brains - would have been much appreciated. Otherwise all very good.
Matt Mon, 9 June 2025
Good
Julie Mon, 9 June 2025
Very good
Liked: Room was lovely and spacious and the spa was stunning
Disliked: We ended up booking another night but they kept ringing and telling us we needed to be out of the room.
Louis Mon, 9 June 2025
Hotel was great but didn't...
Liked: Hotel was great but didn't like the fact I had to pay to use the spa, I only booked the hotel for the spa and then had to pay, really didn't like that.
Disliked: Hotel was great but didn't like the fact I had to pay to use the spa, I only booked the hotel for the spa and then had to pay, really didn't like that.
Anonymous Sun, 8 June 2025
Looking forward to returning
Liked: Great breakfast. Great location.
Disliked: No parking facility
Glyn Sat, 7 June 2025
excellent location, staff and facilities,...
Liked: location great, breakfast disappointing
Disliked: the alleged hot food was in fact cold, some were not replenished once they'd finished
Steven Sat, 7 June 2025
Superb
Piyush Fri, 6 June 2025
Lovely property, but visit marred...
Liked: Lovely property.
Disliked: The parking situation is a nightmare. Google maps brings you to the middle of nowhere, and Cardiff road signs are poorly situated and challenging to figure. It took us 40 minutes to find the hotel, which we were only able to do after illegally leaving the car on a street, and walking around. The staff was not particularly helpful ( kept saying ‘ we can’t do anything about this’), and gave us a printed sheet of carparks we could use. Unfortunately, the zip code that was provided, when input into Google maps, takes you to the stadium. Took another 20 minutes to find the car park. I do think that you have onus for explaining this situation better on your website and other e properties. I think you could also handhold visitors ( a valet system?) much better.