The Park Royal - QHotels

Nice relaxing spot for a...

Liked: The food was excellent. The fitness centre is a good size and well equipped. The internet worked well everywhere. The staff were all helpful and courteous.
Disliked: Our one disappointment was the state of the tennis courts. We had a hit, but it would not have been possible to play a game as the surface was uneven and breaking up, leading to bad bounces and a risk of falls.

Exceptional

Very good

Liked: Room well equipped
Disliked: Room 170 - Unfortunately I think there was air trapped in water pipes and all through the night there was loud vibrations every time that, I assume, anyone ran any water in the vicinity of this room. It became more intense nearer breakfast time when residents would have been showering. I did report to reception staf when we were leaving.

Can get better room for...

Liked: Location
Disliked: While the stay was generally fine, there were a few things that let it down and didn’t quite meet the expectations of a 4-star hotel:•The TV was very basic — no Netflix or streaming options.•No air conditioning in the room, which made sleeping difficult during high temperatures.•No toilet brush and the shower gel dispenser was empty on arrival.•The iron provided was quite dated.•There was no information about breakfast — we weren’t told if there is any , so we assumed it wasn’t.•No Wi-Fi password available in the room, and no clear signage for how to connect.Overall, I’d say this felt more like a 2-3-star experience. With a few updates and more attention to guest communication, it could be greatly improved.

Really gone downhill! Property used...

Liked: Leisure facility staff were fantastic, super polite and very helpful, pool, sauna and steam room are great
Disliked: Dirty room and huge amounts of dirt around the windows, looks like not cleaned for months! Breakfast was poor! Such limited selection, no cups for coffee, food not topped up, waited 20 minutes for two pieces of toast.Partner suffered a huge allergic reaction to the moisturiser provided in the leisure facilities and was promised by the staff a courtesy call in the morning to check all was ok, which also didn’t happen.

OK.

Liked: Nice room. Good gym and swimming pool.
Disliked: Room cold. Air conditioning on full. No instructions. Tepid breakfast buffet.

Good

Superb

Liked: Comfortable large room, great breakfast
Disliked: Long walk to room, advertised as have an EV charger for cat which was very important to us. Got there to find it was just a couple of Tesla chargers which was no use if you don't have a Tesla, could this be made clearer and better still add some normal EV chargers

Nice rooms cosy bar area...

Liked: Pool and the restaurant
Disliked: N/a