The Park Hotel

Exceptional

Would stay again but would...

Liked: Lovely staff, food in restaurant really lovely.
Disliked: Counter top in room very sticky, room fine other than very creaky floorboards and our window wouldn't open, not ideal in warmer weather.

Excellent and comfortable hotel with...

Liked: For the price I paid (£87 per night for 2 nights including breakfast, for single use of a king sized room) I was expecting an average town hotel. However I was surprised to find myself in a premium hotel of excellent quality. My room was large and spacious, with a supremely comfortable king size bed, excellent facilities including pod coffee machine and large TV, and a well fitted bathroom with shower over bath.There is a large lounge bar which also serves bar food until 8pm, and an excellent restaurant. This is very popular with other guests and people from outside so you do need to book. The food was outstanding with an interesting and unusual menu and delicious food beautifully prepared. The restaurant also provides a good breakfast, with cooked options prepared to order - i.e. not left for hours in warming dishes.
Disliked: There was confusion at reception on arrival as they had an internet problem and were unable to confirm that I had pre-paid through Booking. The receptionist tried to charge me £340 for the 2 nights (presumably the rack rate) although I had pre-paid. As my Booking.com rate was around half price this was a shock. I refused to pay but the receptionist still insisted on me pre-authorising my card for £150 against the potential cost of meals and drinks charged to my room account. On checking out this was all corrected and I received a refund of the correct balance.On arrival I was advised that there were several events planned that weekend: a beer festival and a large sponsored marathon with 2500 participants. These events caused some unexpected noise and heavy use of the bar and restaurant facilities, however the disruption to my stay was not as bad as expected.

Food okay, bed uncomfortable....

Liked: Dinner was good when restaurant open, closes quite early at 2045.Breakfast okayEspresso in room
Disliked: Bed was amongst worst in hotel for many years, lousy, thin mattressNoisy...lots of customers up and down corridor during nightStaff seemed a bit offhand, need the CS course

Got to visit my old...

Liked: Location was good for my purpose. Breakfast was good. Bed was comfortable, The outside patio was great.
Disliked: Room was hot, no air conditioning. No mini fridge or microwave. Room was kind of austere.

It was Ok but have...

Liked: Staff were very helpful, pleasant and attentive! Handy for our shopping trip!
Disliked: Asked for Accessible room - It was as far from reception as it could be! Room was large enough to manover around, however there was no shower only 1 above bath which meant I could not shower! Would have liked to know beforehand that there was a day function on which meant there was nowhere to relax with a drink before going to our room. That is where the dining room staff stepped in and made room at a small table in the dining room for us to use even although we were not intending to eat there.

Great day out with friends...

Liked: After the beer festival great to get a room towards back of hotel ....perfect quiet location
Disliked: The soap dispenser high on tiled wall made getting the product out difficult. Simple bar of soap might have been nice touch

Apart from the shower, everything...

Liked: Breakfast was excellent, a good choice and served promptly. Staff were very attentive and polite. The area on arrival was very busy as there was a beer festival on but didn't stay on too late so there was no disturbance at night.
Disliked: The shower was in the bath and was rather old and wasn't too good, as shower head kept dropping down.

Superb