The Palmer House Hilton Guest Reviews
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|0.4 miles from Chicago centre|
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Tracey, Kansas City, visiting CIBC Theatre Mon, 9 October 2017
Very nice hotel in a fantastic location! Can walk to multiple stores.
Liked: Employees friendly.
Disliked: No low points.
Tom, Decorah, visiting CIBC Theatre Mon, 28 August 2017
Cost of valet should be advertised as well as cost of parking at your hotel.
Liked: Beautiful, historic hotel; friendly staff.
Disliked: Waiting for elevators; waiting for luggage pick-up from room; cost of valet parking.
Thomas, Indianapolis, visiting CIBC Theatre Sat, 31 December 2016
Liked: Everything was great!
Disliked: Not enough towels.
Carolyn Sat, 21 December 2013
In my opinion this room did not stand up to the Palmer House's reputation. I doubt that we will stay there in the future.
Liked: The room was nice and big and very clean. When we checked out we were asked about our stay and told the person checking us out about the situation and she took $20.00 off our bill.
Disliked: We had reserved the room for 3 people. When we arrived, there was only 2 chairs to sit on and no sofa. Also, there was only 2 drinking glasses. When we retired for the night, we discovered that the toilet would not flush and almost overflowed. We had to call a plumber at 11:30p.m. to come up and take care of it. He did arrive and we thought it was taken care of, but the next morning when we were getting ready for the day, once again it would not flush. We ended up having to use the bathroom down in the lobby.
Steve B, Grand Rapids, MI Sun, 27 January 2013
Stephen, Baron Sat, 26 January 2013
First class all the way! Employees were all gracious, kind and knowledgable. We will be back.
Shirley S-R, Allegan Sun, 19 February 2012
An overall great experience! Accommodations are lovely; food is great; easy in/easy out; parking, etc. However, they distinguish themselves for their customer service. Especially the doormen; bellboys; luggage storage; valet guys. Genuinely friendly and concerned. We loved them and would stay at the Palmer House many times again.
Liked: Rooms; food; near the theaters; customer service
Barrie, Springfield Sun, 19 February 2012
Superior hotel. No complaints at all. Room was very comfortable and clean. Will be back.
Liked: Clean; comfortable; easy access to Symphony Center and Michigan Avenue