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The Palmer House Hilton eeee
The Palmer House Hilton, 17 East Monroe Street, Chicago, IL -(855) 338-9955
Area: Chicago Loop - Millennium Park
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BOOK ONLINE OR CALL - (855) 338-9955
4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (1848 Ratings)
0.4 miles from Chicago centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
Just 1 block away from Millennium Park and the Art Institute of Chicago this historic downtown hotel is located in Chicago's theater and financial district and offers on-site dining options a modern business center and spa services. A flat-screen HDTV desk and arm chair are offered in every modern guest room at Palmer House Hilton. 24-hour housekeeping and room service are available. Guests can relax at the indoor pool and hot tub work out at the on-site fitness center or visit the on-site beauty salon. Lockwood Restaurant features a rooftop garden and offers American cuisine for breakfast lunch and dinner. Amid the historic lobby guests can enjoy a crafted cocktail at the Lobby Bar or visit the elegant Potter's Bar and Lounge. The Monroe Red Line subway station is a 1-minute walk away providing easy access to Chicago's top attractions. Navy Pier is 2 miles away from the hotel.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Shops in Hotel
` Turkish/Steam Bath
` Air Conditioning
` Bar
` Barber/Beauty Shop
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Massage
` Family room
` Dry cleaning
` Internet services
` Spa and wellness centre
` Shoeshine
` Non-smoking throughout
` ATM/cash machine on site
` Breakfast in the room
` Ironing service
` Gift shop
` Hot tub
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Daily maid service
` 24-hour security
` Daily Housekeeping
` Paid WiFi
` Parking garage
` Hot tub/jacuzzi
` Breakfast options
` carbon monoxide detector
` Security alarm
` Smoke alarms
` CCTV in common areas
` CCTV outside property
` Fire extinguishers
` Towel change upon request
` Towels changed upon request
` Plastic straws
` Plastic cups
` Plastic bottles for other drinks
` Plastic cutlery and tableware (bowls, plates, knives, forks, and spoons)
` Guests can opt-out of daily cleaning service
` Plastic stirrers
` Carbon monoxide source
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Hand sanitizer in room and common areas
` First aid kit available
` Cashless payment available
` Social distancing rules
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service

The Palmer House Hilton Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

Write a review

5

Exceptional - 5 out of 5

Tracey, Kansas City, visiting CIBC Theatre Mon, 9 October 2017

Very nice hotel in a fantastic location! Can walk to multiple stores.

Liked: Employees friendly.
Disliked: No low points.

5

Exceptional - 5 out of 5

Tom, Decorah, visiting CIBC Theatre Mon, 28 August 2017

Cost of valet should be advertised as well as cost of parking at your hotel.

Liked: Beautiful, historic hotel; friendly staff.
Disliked: Waiting for elevators; waiting for luggage pick-up from room; cost of valet parking.

5

Exceptional - 5 out of 5

Thomas, Indianapolis, visiting CIBC Theatre Sat, 31 December 2016

Liked: Everything was great!
Disliked: Not enough towels.

2

Disappointing - 2 out of 5

Carolyn Sat, 21 December 2013

In my opinion this room did not stand up to the Palmer House's reputation. I doubt that we will stay there in the future.

Liked: The room was nice and big and very clean. When we checked out we were asked about our stay and told the person checking us out about the situation and she took $20.00 off our bill.
Disliked: We had reserved the room for 3 people. When we arrived, there was only 2 chairs to sit on and no sofa. Also, there was only 2 drinking glasses. When we retired for the night, we discovered that the toilet would not flush and almost overflowed. We had to call a plumber at 11:30p.m. to come up and take care of it. He did arrive and we thought it was taken care of, but the next morning when we were getting ready for the day, once again it would not flush. We ended up having to use the bathroom down in the lobby.

5

Exceptional - 5 out of 5

Steve B, Grand Rapids, MI Sun, 27 January 2013

Fantastic!

5

Exceptional - 5 out of 5

Stephen, Baron Sat, 26 January 2013

First class all the way! Employees were all gracious, kind and knowledgable. We will be back.

5

Exceptional - 5 out of 5

Shirley S-R, Allegan Sun, 19 February 2012

An overall great experience! Accommodations are lovely; food is great; easy in/easy out; parking, etc. However, they distinguish themselves for their customer service. Especially the doormen; bellboys; luggage storage; valet guys. Genuinely friendly and concerned. We loved them and would stay at the Palmer House many times again.

Liked: Rooms; food; near the theaters; customer service

5

Exceptional - 5 out of 5

Barrie, Springfield Sun, 19 February 2012

Superior hotel. No complaints at all. Room was very comfortable and clean. Will be back.

Liked: Clean; comfortable; easy access to Symphony Center and Michigan Avenue
Disliked: None

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The Palmer House Hilton 17 East Monroe Street, Chicago, IL