Name: The Orkney Hotel
Address: 40 Victoria Street, Kirkwall
Telephone: 0800 031 8416

Good

Liked: It is an older property very clean. There was a shortage of staff so service could have been better. Not open for lunch

Disappointing

Liked: The position in Kirklees of the hotel
Disliked: Too old hotel. The room is small, the bathroom is small, whiteout shower but with an adapted shower. 2 sinks with cold and hot water like in 50 years of the other century. WC does not work well. Advertise for a big breakfast: it was just a simple English breakfast with not a lot of choice. No cappuccino, no espresso, an orribile caffè.At the end: NOT APPROVED!

Exceptional

Look elsewhere and avoid.

Liked: Location, parking, staff and breakfast
Disliked: First room 101A -you open the door and are greeted by a long winding narrow corridor that ends in a room slightly bigger than the bed. No room for cases or to sit down (staff stated “this is one of the new room”). We asked to be moved and they obliged. Room 207, we were told was a more traditional room layout but was “an old room, yet to be refurbished“. You pay the same for either old or new which is ridiculous. The room was larger and suited us but that was the only good part. Toilet took 10 minutes to refill and would not fully flush, shower pressure was so low that you can’t get your head under enough to get it wet. TV could not get enough signal on any channel and may as well be removed. Bed was so soft and old you spent the night both rolled together in the middle and we are not big people. The hotel is very old but that does not give reason to be selling rooms like this. There was no one working reception when we left, just a key box and no phone in the room. Frankly we could not wait to leave anyway. Worst stay anywhere we have booked worldwide, at exorbitant prices.

Good

Exceptional

Liked: The staff were friendly and helpful. The decor was reminiscent of the early 19th century and very charming. We had booked a larger room, which had a 4 poster bed and spa tub. Breakfast was good as was the dinner. The bed was very comfortable.

Room was cold mould on...

Liked: Nothing
Disliked: Cold and unclean

Very good

Good location, value for money,...

Liked: Very friendly and helpful lady who worked at reception in the evening and the following morning in the breakfast room. Good location Parking, although a bit cumbersome to access
Disliked: It was generally good. It’s an old building in an area very exposed to the weather so not surprisingly this showed somewhat.