The Olde Barn Sure Hotel Collection by Best Western Guest Reviews
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Write a review
Bailey Sun, 24 March 2024
Someone the 2nd night was...
Liked: The staff namely hannah is running this place into thr ground I stopped coming because of her and was disappointed after giving them another try after 1 year to see it still works there The room I was given I payed extra and the jacuzzi the moment I turned it on Filled with brown poo like substance that's not all it stank to high heavens and the staff hannah said that's the only room available
Disliked: I've been ill since leaving I never sleep with a window open but had 0 choice my heating wouldn't turn off I told the maintenance man Mark who said he'd fix it and didn't also the bed very uncomfortable instead of a king it was 2 singles pushed together whoever gets room 605 I honestly feel sorry for the jacuzzi completely unusable what's worse the hotel are blaming me I will never return unless its a effing apology in writing and a free stay also the meal I Ordered a double burger was disgusting I gave it my dog I knocked a drink accidentally over on the morning of leaving and was accused of my dog having done how dare they oh and BTW hannah was abusive about where I walked my dog also Bright star new management you want to be successful rid your old staff I won't be back now having to smell drugs on the landing from someone smoking and the staff doing nothing is absolutely barbaric the whole landing stank it was also coming through the vent which I'm surprised wasn't also blocked like the jacuzzi I've had diarrhoea since leaving and sickness I may contact trading standards as its appalling
Geoffrey Thu, 21 March 2024
Ok
Liked: The beds were big & comfy but quilt needed to fill the duvet for me , & pillows hard ,,.there was too much going on ,, a big wedding & a murder mystery night .
Disliked: The breakfast was very poor , each time there were no eggs , very average ,, shower good but definitely needed the grout cleaning ,,
Amy Wed, 20 March 2024
Would not stay again or...
Liked: Location and the room was peaceful
Disliked: Dirty room and bar area. Poor food. Not enough staff. Room in a poor state. When i arrived they had no record of my booking so I didn’t get the room I booked.
Kevin Wed, 20 March 2024
Very good
Stephen Mon, 18 March 2024
Lovely venue for a wedding...
Liked: Lovely countryside location. We were here for a friend's wedding/anniversary. Absolute brilliant on the Saturday for the wedding everything was perfect room setting and the service provided by your staff
Disliked: Now the bad bit... unfortunately Friday Night Dinner Service was awful. Despite everyone pre booking meals in advance orders were coming out incorrect and meals dumped on the side in the corner to go cold before servers realised where they were supposed to go to. This was a really poor service did hold us or the rest of the guests there in much hope for the service on the wedding day!! Then fire alarm sounded in early hours of Sunday morning not good when everyone recovering from the night before.
Sarah Sun, 17 March 2024
Poor
Liked: Friendly staff
Disliked: Very impersonal and my room had 2 holes in 2 walls, which, when I highlighted to staff said they would get it fixed, but no offer of an alternative room, voucher, meal or partial refund. I have stayed in better travel lodges/premier inn. Decor is tired and whole place seems run down. Bed was comfy, although if 2 of us staying, one pilliw each is not adequate.Breakfast was canteen style, which reduces staff costs, but allows for rubber eggs and DIY toast. I will not be returning.
Selina Sat, 16 March 2024
Good
Liked: Room was very nice and clean, plenty of parking. Beds comfortable, plenty of tea and coffee in room. Staff on reception very welcoming.
Disliked: Nice spa facilities but disappointed pool only open till 8.30pm, most places till 9. I went in at 7.30 and then the staff started cleaning up around the pool just after 8, giving the impression they wanted to finish early. As soon as a couple were out of jacuzzi at 8.10, the staff put cover over it. Made me feel uncomfortable been there at that time and that they wanted us to leave.
Stephanie Sat, 16 March 2024
Very good
Andrea Fri, 15 March 2024
Good
Liked: Comfortable and clean friendly staff nice pool lots of parking
Disliked: Restaurant was closed evening we arrived without being previously told on arrival we expected to use restaurant but on check in was told its closed. TV dident work in room but that dident really bother us. Outside of building looking tired and tatty.
Juliette Fri, 15 March 2024
Disappointing
Liked: Location just off the A1
Disliked: Very dated, food I had was terrible and I found bugs in my room.