The Old Quay House Hotel

Nice hotel, friendly staff and...

Liked: Location, staff and ambience.
Disliked: Noisy fan in ensuite.

Enjoyable

Liked: Great location
Disliked: Difficult to deliver/pickup luggage no parking and the local parking is difficult too much traffic not enough spaces luckily I found a space

I dont regret staying as...

Liked: the location
Disliked: tired, underinvested in property and staff, poor value

Overall the hotel was mostly...

Liked: The restaurant, Lounge and bedroom was clean. The location was great. The male member of staff in the bar/restaurant was very friendly and helpful.
Disliked: On arrival while unloading luggage from the main road to the hotel (while holding traffic) a male member of staff (in a suit) saw me and went into the reception and spoke with the other member of staff while I struggled and did not offer to help. The reception staff member then checked me in, while I still struggled and reluctantly offered to help with my luggage to the room, not a great start. The fixtures for the door and windows onto the balcony were falling apart. The quay where you sit out from the restaurant was very dirty.

Very good

Spoilt by rude staff

Liked: This hotel has a lovely outdoor space overlooking the water but it is closed all day We went back at five to enjoy what was left of a beautiful sunny day to be told the bar was closed, they were very busy and would not open again. He did eventually let us have a drink but we were made to feel very unwelcome and a real inconvenience .

Could improve in some areas

Liked: Loved the central location and friendly staffThe menu didn't change as a vegetarian so would have had the same thing both nights if I'd eaten in. And on food each morning they ran out of things at breakfast..perhaps bigger serving bowls in order.The lounge/bar is more a corridor than cosy.Bedroom was fine but the outside light didn't work and one on the shower was flickering. Lots of mould in the shower.Overall I think it needs a face lift and really for the extra money the room was not not worth it.

Very good

Superb

Liked: Room lovely, breakfast super