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The Old Custom House

eeee - 0745 127 3975
The Old Custom House, South Quay, Padstow -0745 127 3975
(Map)
4.35
HOTEL RATING: 
EXCELLENT
4.35 out of 5 (1410 Ratings)
6.3 miles Royal Cornwall Showground
v16 mins driving
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
Offering light elegant bedrooms with luxurious bathrooms The Old Custom House overlooks Padstow's medieval harbor. Fresh local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities while some rooms have view of the harbor or the estuary. Award-winning breakfasts are served each day with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor and serves an extensive menu using fresh local ingredients. The large traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow's bustling center is less than 5 minutes' walk away. Please note photographs are only a representation. Our rooms are just as unique as the buildings and locations they're in. You may find that your room differs in style but you can be sure of a warm welcome comfy bed and delicious dishes when you stay with

Check-in time: 15:00   Check-out time: 10:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Room Service
` Bar
` Heating
` Free Wi-Fi
` Hair/Beauty Salon
` Restaurant(s)
` Non-Smoking Rooms Available
` Wine/champagne
` Key access
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Kid-friendly dinning
` Non-smoking property
` Restaurant (special diets available)
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

The Old Custom House Guest Reviews

Overall Average Score: 
Excellent (4.35 out of 5)

Write a review

3.5

Good - 3.5 out of 5

Daniel Thu, 10 July 2025

Expensive stay when shower not...

Liked: Great location and delicious breakfast
Disliked: The shower did not work because it’s an old building and water pressure poor. As a walker, a shower is essential. The WiFi also did not work so television did not work.

4.5

Wonderful - 4.5 out of 5

Mark Tue, 8 July 2025

Superb

4.5

Wonderful - 4.5 out of 5

Daren Tue, 8 July 2025

Superb

Liked: Right in the heart of padstow, brilliant all round.

5

Exceptional - 5.0 out of 5

Michelle Mon, 7 July 2025

Exceptional

Liked: The staff were great and the room was lovely the pillows were amazing!
Disliked: Nothing

3.5

Good - 3.5 out of 5

Lisa Mon, 7 July 2025

OK but wouldn't choose to...

Liked: Staff were without exception very friendly and helpful, breakfast was excellent, the location was very convenient. Amenities in the room were good quality - plenty of tea, coffee, milk sachets, water, biscuits, Elemis bathroom products, everything for a comfortable stay although the double bed was quite cosy.
Disliked: The room that we had was very tired but it was one of their basic rooms I believe. The walls were marked, the carpet was stained. On the whole the room was clean, but there was some hard to reach dust/dirt down the side of the bathroom cabinet and on the bathroom towel heater. The room was noisy although we had been prepared for this from the website so took earplugs with us.

5

Exceptional - 5.0 out of 5

Kahkonen Mon, 7 July 2025

Exceptional

Liked: the location and view from bedroom was lovely

3.5

Good - 3.5 out of 5

Stephanie Tue, 1 July 2025

Good

4

Very Good - 4.0 out of 5

Amanda Tue, 1 July 2025

Had a great time, thanks.

Liked: Location
Disliked: Too many stairs!

4

Very Good - 4.0 out of 5

Brian Sun, 29 June 2025

Great location in Padstow

Liked: Great location on the water in town.
Disliked: No parking.

4

Very Good - 4.0 out of 5

Ciaran Sat, 28 June 2025

1 night in Padstow

Liked: The place, the people, the atmosphere.
Disliked: A little on the expensive side for food and drink

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The Old Custom House South Quay, Padstow