The Old Clare Hotel

Very good

Good location, I can see...

Liked: The concierge was very friendly upon checking in (a lady but I didn't catch her name). I liked the retro vibe and decor of the hotel. The book at the front where guests could write down why they were here was a cute touch. High ceiling was pleasing to the eye.
Disliked: I booked the 'King Room - Connell'. I messaged the property asking if it's possible to be assigned a room with frosted glass for the bathroom (upon reading reviews about the fully open bathroom). Customer service replied, saying ALL Connell King Rooms were clear glass and that there were NO frosted glass bathrooms for the category I booked. Their replies were polite and quick, so no complaints there and I appreciated them asking if I'd like an accessible bathroom, which I declined. After checking in, I went to my room and saw a frosted glass bathroom, which was what I wanted anyway, so all good, but I was confused as customer service said otherwise. They clearly provided me with the wrong info. My suggestion is for all staff to brush up on their knowledge about each room to avoid confusion for guests.Also, I believe the first 2 photos under the category of 'King Room - Connell' were incorrectly placed :( This was the only reason I booked this room. It could be my misunderstanding, which I'd take responsibility for, but I was under the impression that when you click on a specific room, the photos shown would reflect the actual room you're booking. Please let me know if I misunderstood, otherwise maybe remove the two photos or move them to the correct category?The above are very specific to my situation with booking so other guests may not have the same issues. However, the following is something that needs to be addressed properly. I requested for late checkout the night before leaving and the male concierge said it was okay to check out at 11:45am instead of 11am. He literally said, 'This is all in the system for you.' The following day, I received a call from reception around 11am asking about checking out and I had a feeling my late checkout request wasn't actually processed. When I checked out at the lobby, the lady told me there is no record of me requesting late check out ...

Superb

Liked: Location to restaurants

Exceptional

Wonderful

Liked: Breakfast was great

I had a wonderful time...

Liked: Very clean, beautifully presented and well located.
Disliked: Temporary Parking to get the key so that we can get into the car park is very difficult. I wasn’t aware if the 15 minute car park in gin lane until leaving this time.

Nice stay but service and...

Liked: The room is nice and big, plenty of room to spread out bags and spend time in the room. Our bed was really comfortable and huuge! Some hotels push two beds together to make a king but this was just one big bed. The room was very clean and nicely decorated. Nice big bath and great shower. I asked for a quiet room and they gave us one at the end of a corridor which was pretty quiet considering the central location.
Disliked: Overall the service didn't meet our expectations. Upon checkin we weren't told about the wifi, where breakfast was, where the bar was or anything. They seemed understaffed. The TV seemed to be very poor quality and was annoying to use. I'm pregnant so all I wanted to do was have an early night watching TV in bed. It took ages to pair our phone to chrome cast, the remote lagged slightly so made typing in logins very annoying. After we finally logged in the TV crashed and turned off and logged us out of everything. The sound and image were also poor quality. We ended up watching something on my laptop. Room service breakfast was pretty slow on a Sunday morning, which is to be expected but was annoying. I wish they'd given us a wait time and we wouldnt have ordered as it took over an hour. It arrived cold and with two peppers instead of a salt and pepper. By the time I called for some salt it took them 10 minutes or so to run it up. I'd expect better service paying this much for a room. The carpark is close enough but a little fiddly to enter/exit as you need a fob from reception. If you had multiple bags or were needed put things in/out of the car it would be pretty inconvenient.

Very good

Felt like a comfy escape....