The Oaklander Hotel Autograph Collection by Marriott

Exceptional

Liked: Location was perfect for our needs, felt very safe, hotel was nice and clean.
Disliked: The checkin on the 10th floor was a little odd. Maybe pregame that in communication.

Superb

Unfortunately Lacks True Cleanliness

Liked: The restaurant food was of fine hotel quality. The staff were all exceedingly friendly and kind.
Disliked: The floor was covered in hair and debris. The bedding was unkept and there was significant dander and dust in the telephone. While most common surfaces seemed to be clean (vanity, desk, etc.), deep cleaning is not at all their strong suit. I cleaned what I believe to be dried vomit and urine off the lavatory door, wiped down door surfaces that had stains, etc. The management has yet to reach out and I was only given a 20 dollar credit toward room service and free microwave/mini-fridge (which costs 20 per day!! not complimentary!) in response. The halls and elevatory smelled significantly of cologne or heavy fragrance, so I would not recommend this place to anyone with chemical sensitivity issues. I was unable to address these issues immediately upon arrival due to a variety of factors and my complaints have yet to reach management.

Good

Disliked: The pillows were very uncomfortable

Wouldn’t stay there again unless...

Liked: Room needs carpet or rugs. Promised a corner room but not a corner. Room was not very clean and beds are hard. Only plus was room was large. Not worth $839 on Sunday night!
Disliked: Cold hard floors, terrible lighting in bathroom, only one sink, not clean, beds too hard.

Superb

Exceptional

Superb

Comfort and convenience in the...

Liked: great location for us; big windows and stylish room and bath room; Housekeepng very well done. nice couch by window Staff very friendly and helpful.
Disliked: Need more coffee pods and real milk creamers; upper floor lobby a bit confusing and less chance for interaction with staff. More outlets needed in room