Name: The Ned
Address: Poultry 27, London
Telephone: (888) 323-5826
Rating: 4.25

Luxurious 5 Star Room 3...

Liked: The room was luxurious and very comfortable. While there were a few small issues (as noted below), the overall outfitting and amenities — especially the bathroom with its impressive range of products — really lived up to the 5★ rating.Breakfast was faultless, both in quality and presentation, and the in-room dining menu was easy to use with an excellent selection. The swimming pool, sauna, and hammam area were also very enjoyable, and the changing rooms were beautifully presented
Disliked: It wasn’t possible to book a spa day-pass in advance, and when I asked both by phone and in person, staff could only say it ‘depends on the day,’ which created stress even though it worked out fine in the end. In the room, the TV casting didn’t work, a couple of bedside switches were broken (we had to unplug the lamps), and there wasn’t a proper table for two to eat at — so we ended up using trays on the sofa. Midway through the stay there was also a mistaken attempt to charge an additional €250 on top of the deposit, which was unsettling.The spa staff were brusque, entering the sauna without knocking to tell us it was closing soon, and overall the door and concierge staff seemed less warm or helpful than expected at a five-star hotel. Small touches like a smile, opening the door, offering to help with bags, or making suggestions for restaurants/transport would have gone a long way.

A special place for a...

Liked: Amazing location right in the city centre close to Borough Market, London Bridge, Shard, Barbican etc
Disliked: Almost nothing not to like, but excellence comes at a pretty price. Will definitely return for special occasions.