Dirty uncomfortable room with staff...

Liked: Cannot think of anything
Disliked: Service was dreadful. No notification that car access to entrance was blocked due to a festival which resulted in our uber driver only being able to drop us off behind back of hotel. We had 5 suitcases to carry to back door which was locked. Eventually a guest let us in but getting to reception was a problem as elevator needed room key to use. When I checked in the staff never apologised and just said they were too busy to notify us and the 5 other arriving guests. It was noon and as check in is normally 4pm they said they would call us if room became available earlier. They stored our bags and I asked for a key to be able to enter the back door that was locked. They were unable to do that. No one called us. The next afternoon when I complained our room had not been cleaned they said they only cleaned rooms on request and the request had to be made the day before. There is no mention of that on their website or on booking.com and no one told us when we checked in. We told them we wanted the cleaning service each of the three remaining days which they said they would do but they only managed to do so on 2 of the three days and on the other all they could offer was to provide sheets and towels for us to make up the roomNo apologies. The suite was not very comfortable, and not very clean, the bed far too soft, light switches never corresponded to lights, the coffee table was broken and was taken for repair but never reappeared or replaced.The staff seemed to just glaze over when asked questions and never followed up on promises. They have a no pets policy but at times the place was more like a kennels than a hotel for humans with dogs even running loose in the corridorOur recommendation is to avoid this hotel