The Muse New York

We had a friendly, charming...

Liked: The friendliness of the staff, the location and the ambience.
Disliked: Engineering didn’t follow through as they said. they would to fix a sharp metal part of the bed frame I cut myself on. I had to remind them. The ventilation in the bathroom which I called about was never addressed.

A great find in midtown/Times...

Liked: Clean, beautiful lobby, friendly and helpful staff, coffee bar in the lobby. The room itself was huge for NYC (we had a two queen bed executive room with balcony), with an enormous balcony with comfortable outdoor seating. Everything was very clean, with free WiFi and lots of outlets built into the furniture for charging devices. Modern bathroom with walk in rain shower and handheld hose, and hair dryer, lotion, shampoo, conditioner and shower gel provided (although no night light in the bathroom, so bring one if you need this!). Less than a block to Times Square but far enough away to be a little more quiet - also an easy walk to Rockefeller Center, Bryant Park and Grand Central. Two robes were provided in the room, a small fridge, and a safe. There was ice and filtered water available in the hallway. They also have valet service for your bags if you need to store them after check out for $3/bag (1 bag comes free with your room), which was fully worth it. We would stay again, it was a fantastic, clean, quiet space with very good service in a convenient location.
Disliked: The air conditioning wasn’t turned on in our room when we checked in at 3pm, so it was hot (79 on the thermostat), and unfortunately took hours and hours to cool down. It was very hot outside (nearly 90), so it’s understandable, but when we went to bed 7 hours later it still was in the mid-70s in the room which made it really hard to sleep comfortably. If you’re traveling here in the summer, I would definitely be sure to request that the AC is turned on before you check in. Also would have been nice to have a coffee maker in the room, however coffee was available for purchase in the lobby.

Noisy, chaotic, and disappointing.

Liked: Location.
Disliked: I’ve stayed here several times over the past few years, but this was by far the worst experience. The noise was unbearable—inside and out. Even after being moved to a “quieter” room, we could still hear street noise and disruptive guests yelling and fighting. It felt chaotic, not restful. On top of that, the restaurant was rarely open, which made things even more inconvenient. Very disappointing compared to past stays.

Poor

Liked: Location is good
Disliked: Hotel booked the deposit from my debit card - and doesnt pay it back. 1.5 month have passed - and the hotel doesnt pay back the deposit of 300$ and doesnt answer the request from me and from booking.comThe picture of the hotel looks much better than the reality. Aged rooms and very loud air con.

Exceptional

Great location, not so great...

Liked: Great location for Time Square ant theatre district. Check-in desk staff very friendly and helpful, so we’re bagage concierge staff. We had 2x rooms. One on 16th floor had good size room, good view. One on 4th floor reasonable size, but dark and dingy with no view out of raised up windows.
Disliked: Room cleaning left much to be desired. Day 1 we had standard shower gel, liquid soap, conditioner in containers over bath. Then when cleaners came, conditioner bottle was removed and never replaced all week. Odd. Then on most other days, cleaner would bring clean towels and tidy bathroom, but not touch the bed or bedroom. Were tidy people so no big deal, but found it strange. Had to ask for bed sheets to be changed by day 4. Would def expect a better service for the price paid.

I will never recommend this...

Liked: Nice location and clean
Disliked: They gives me room too late check in time is 3 pm but they give me 4 pm and I just 30 mints late they charge 75 dollar extra its too much bad experience.

Good

Superb