Very good

Great, attentive staff. Soft, lumpy...

Liked: Great location. Quick service.
Disliked: Did not like paying service charge plus tip in the restaurant Le Clou.The Hotel staff was exceptional. My only disappointment was the mattress in room 409 needs replacing. Very soft and lumpy.

Superb

Exceptional

Very good

Superb

Liked: Great location/neighborhood
Disliked: A bit noisy (trains/Metro)

Exceptional

Nice hotel, upsetting service

Liked: The hotel was nice and clean. The person welcoming guests was really nice and friendly. The room had a good view and the overall location is fine.
Disliked: The problems with the hotel is that first of all the room doesn’t look like on photos. There was supposed to be a living room, which was not there. As the employee explained the hotel uploaded wrong photos, so instead of having a living room and a bedroom, I only got a bedroom. When I said that it is unfair towards customers, who often book rooms based on the photos the front desk employee didn’t care much. Also I booked a fare with breakfast included, the employee at the front desk confirmed it. After my departure the hotel charged me separately for the breakfast. I spent 50 minutes on the phone call with the Hilton hotline before figuring everything out. Hilton hotline employee told me, that they got in touch with the hotel and the manager will give me a call in a couple hours. It’s been about 10 days, I never got a call from the manager of the hotel, nor did I get the charge for the breakfast back. To conclude, even if the hotel itself is nice, the overall experience doesn’t let me give more than 4/10 based on these two situations

The stay was an over...

Liked: The staff were pleasant, the room as clean and comfortable, the view was amazing!
Disliked: The parking isn’t complimentary which it should be for the price of the room. Valet took forever so I had to push my dinner reservation back. Staff at the front desk told me that there was also no microwaves on the property.