The Modern Honolulu By Diamond Resorts Guest Reviews
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|2.9 miles from Honolulu centre|
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Isabel Wed, 9 June 2021
Great location, families with small...
Liked: Great location, end of bay beginning of Waikiki beach. Overall enjoyed our two night city stop over. Staff were helpful, and super friendly. Nice room and the pool deck was great.
Disliked: Windows are single panels, so you can hear street traffic. Bed was a little harder than my personal preference and there was no bed covers. I think this is maybe because it is summer, but one night it actually got cold mid night. Our last night they had a music set between 5pm and 7pm at the pool deck. IThe music was very inappropriate with lots of foul language and explicit content. Looked like they were trying to cater for a frat party. There were loads of families and children swimming. I was hugely disappointed that Diamond resorts would do this in an environment that is catering for all ages. There is so much great music, playing explicit content In broad daylight in a venue open to families is wrong. For this reason I am hesitant to book with this resort again.
Thomas Mon, 31 May 2021
Good stay, with great pool...
Liked: Pool area and the room were great.
Disliked: Staff tried to promote Diamond Resort Club a lot
Stephen Sun, 30 May 2021
Modern has gone down hill
Liked: Location and the staff is very nice but no amenities .
Disliked: Restaurant is not what tit was and still basically take out at May 30. The chairs were rusted and basically no maintenance has been done in the property for some time . The balcony gave way a bit so that was disturbing .
Samantha Wed, 26 May 2021
Matthew Tue, 25 May 2021
A nice atypical stay during...
Liked: The staff really are something special here. We had visited back in 2016 and ran into some old friends, so that was truly special. The staff went out of their way to ensure our experience was as good as it could be during COVID. While we had a few setbacks at first, in terms of quality of service, the entire staff stepped up to make sure the rest of our stay was fantastic. Courtney at the front desk is incredible. She made sure every issue we brought up was given prompt attention. Bronson at the pool is an absolute legend. Jaime, Chris and Derek at The Grove are absolutely wonderful and Harry and Bryan out at the pool bar are fantastic. A big thank you to Lani for helping with our door. I will say the staff made all the difference here.Management had a mid-week check-in with us which was really nice. We were able to give open and honest feedback, which allowed management a chance to improve our stay. The Ritz Carlton has never done this for us.The food at The Grove was pretty flavorful, but the pricing and minimal selection had us off and exploring for other options, but that's fine because we love adventures and trying new things. The (adults only) Sunset Pool is an amazing oasis just upstairs from the main pool. $50 food/drink spend at the pool bar for a cabana for the day is a great deal, so we spent our first entire day doing this. The music up there is chill, and the pool is really relaxing and private.I will say that had the staff and management not been as great, we would have left and were ready to reaccomodate ourselves at The Ritz. BONUS: Ask the staff for some of their favorite restaurant recommendations, this experience will not disappoint.
Disliked: The constant trash in the room hallways is just not acceptable. I understand that the hotel doesn't wish to send their housekeepers into rooms everyday, but there has to be a better solution than to let trash sit outside people's hotel rooms for hours with no system in place to prevent this from happening. We were also relying on the hotel to have our laundry done two days before departure, but found out there that they aren't offering it. This was a big inconvenience, and had we known before coming we would have packed differently. It seemed like there was a disappointment around every corner. If this had been advertised as an "Eco resort" I'd give it a 10/10, but we have stayed at The Modern before and it didn't even meet our basic expectations outside of the service staff, which blew us away with great personalized service.The pool and common areas are kept very clean (ex-room corridors; per above) but the hotel rooms are starting to show some wear. They were supposed to renovate in 2020, but as you can imagine that did not happen, although there are said to be plans for a renovation later this year per several staff.Pool bar opening at 11:30am and closing at 7pm is just unfortunate. There were often times we wished we could have just ordered breakfast and a Blood Mary in the morning but were unable. And after dinner it would have been nice to have a nightcap by the pool. I think 8:30am to 9:30pm would be perfect, or even 9-to-9.We miss the little touches at the Modern, such as fresh flowers on the bed at arrival and the chocolates during turndown service. The vibe at The Study Bar is so hip, but as it sits unopened and empty, it's a rather depressing sight. As COVID cases decline, I hope The Modern reopens how they used to operate sooner rather than later, otherwise they risk being a forgettable hotel and not a classy resort as we know they can be and have been.
Jordan Thu, 20 May 2021
Disliked: Overcharged my account by $400 and said nothing could be done until the transactions update automatically. In Hawaii for a week with most of my spending money just up in the air!? Basically no help from the hotel staff or manager, the bed was horribly uncomfortable and had back pain the whole time. Never will stay here again so far away from anything and no beach access at all. Don?t waste your money.
Pamela Wed, 19 May 2021
Liked: Convenient location
Disliked: Not enough maid service
Victor Mon, 17 May 2021
Liked: The hotel is indeed very modern and quite luxurious. Loved the pool area as well as my spacious room.
Disliked: I stayed in another hotel in Honolulu and they were already providing room service, despite Covid. The Modern, on the other hand, is still not providing room service.
Elana Wed, 12 May 2021
Liked: Everything. Staff was amazing. Hotel up to date. Rooms spacious and the beds where so comfortable. Very close to the beach.
Disliked: Nothing I loved my whole experience.
Anonymous Mon, 26 April 2021
Disliked: Check Google maps first location great but nowhere near 5stars hotel mostly like motel 6