The Mitre Hotel

There's no point, really. If the hotel management cannot see that offering a room so bad in 2016 is utterly unacceptable then they truly are in the wrong business. Where are the Council's Trading Standards Department when you need them? Damp stains on the ceiling; a mattress from the 1970s; half a smoke alarm; mould in the bathroom; cigarettes extinguished on the side of the bath; worn out MFI furniture. Er, that's enough now...

Liked: It's in a great location... but that really is it.
Disliked: Too much to bother typing it all out...

I would definitely stay again and so would my friend; the staff in the hotel part were very friendly and helpful, but in the bar area where we ordered a Valentine's meal it took over an hour to get the meal and then they got the order wrong - but in the end we got what we asked for, although late. I kept having to go to the bar to see where our food was and we were going to an event at the arena. The hotel is in the centre and only 15 minute walk to the arena and bars - it has a good atmosphere and everyone is friendly.

Liked: Overall the staff on reception were very helpful and friendly.
Disliked: Service for a meal in the restaurant.

Great location, nice hotel.

Liked: Excellent location, clean rooms, friendly staff, lovely view over the cathedral.

Great location. Listed building so...

Liked: Staff are lovely but it is poorly organised and they were short staffed on a very hot and busy day.
Disliked: The breakfast was poor and I was given a for free

Exceptional

Liked: The location was perfect, and the view was wonderful. The room was clean and nice.

We only stayed for overnight....

Liked: The location and affordability. It is located at the city centre itself. Cleanliness.
Disliked: Narrow stairs. No lift. The building is about 200 of year old. The windows are not double glazed therefore, noises from the outside can be heard.

Room was comfortable and quite....

Liked: Location was helpful to access city center and my place of work
Disliked: Bathroom was not clean. There razor caps and hairs which were probably leftovers of the previous guest.

Great Location and Confortable Stay

Liked: I loved the location and being within walking distance of the train station. The bed was great too! Cleaning service was great!
Disliked: The windows were difficult to open, and the fan was a little less than adequate for cooling the room.

Exceptional

Liked: Hotel it is in the heart of town , right to the car park . Very convenient for someone who's travelling
Disliked: The bar downstairs the hotel amazing

Great Value

Liked: Location. Above a nice pub, with good breakfast, which was included in the price, for guests in the morning. Friendly staff.
Disliked: Everything was as described

Hotel in good location but...

Liked: Good location
Disliked: The staff were questionable! Felt very invisible at breakfast, staff walked past us multiple times before they spoke to us! No windows opened in our room, 1 due to too much paint and the other was being blocked by scaffolding!