The Mining Exchange A Wyndham Grand Hotel & Spa, Colorado Springs

I would definitely stay there...

Liked: The the quirky and thoughtful design. Everything was clean and fresh with a touch of homey-comfort.

The staff were wonderful about...

Liked: I loved the non-traditional layout of the old building. very 'at home' feel. The staff, Jill and her whole team went above the call of service, from Valet to cleaning staff. Just awesome people!!I love the Living room effect of the lobby, little sitting areas all over the great space, I wrote some great passages in my journal and stories.
Disliked: It will only be better WHEN the entire remodle is complete! It will be an amazing place to hang out for cocktail too! The evelvators need some love, the right ground floor eleivator switch is not working and the interiors are a bit "shaggy" I am sure that is already a item list for the management.

Very good

Liked: The building was great! The staff was great! Loved the charm and ambiance!
Disliked: The bed was uncomfortable. The fridge didn't get cold. The room needed some chairs or a sofa for sitting.

Superb

Liked: My sister and I really enjoyed our stay at the Mining Exchange and would definitely go back. Everyone was so friendly and nice from the front desk to the valet. We also had a good time at the restaurant. We really liked the room, it was quiet, spacious and very clean. Bathroom space was awesome.
Disliked: Still some construction going on so we missed out on the bar. Not a big issue but it would have been nice to hang out at the hotel patio and have a couple of cocktails. Kinda wish there was a fridge and microwave in the room we were staying in. We went to the New Orleans Restaurant and the portions are pretty big and it's on the pricey side. We couldn't take food to go and food went to waste.

Exceptional

Great property.

Liked: Gorgeous renovation. Super nice staff. Room was so cute.

Superb

Liked: Newly renovated, beautiful, kind staff, stylish, nice value.

Excellent hotel. Location v central....

Liked: Newly refurbished room. V clean. Extremely quite with soundproofing
Disliked: No coffee making facilities in room

Exceptional

Worst Hotel Experience in my...

Disliked: Having new paint, trendy wallpaper, and an upgraded lobby will not make up for the horrific customer service/care I received on March 18. All morning while drinking coffee I saw employees proudly show the new amenities to people in the lobby, but when it came to my elevator malfunction, management disappeared.I booked two nights. After the first morning, the elevator dropped and we were stuck in the elevator. My daughter was terrified. The Colorado Springs Fire department had to put a ladder in the elevator, then we had to climb through the small space they had pried open for us. The hotel staff acted like they were doing me a great favor by covering my night, and I had to push for a second night voucher (which I have not gotten, and honestly do I want to go back)?My children had no desire to spend our vacation here any longer, due to safety. There was little to no empathy, and I had to go to the front desk to discuss what had happened. No true feeling of care was made except the valet and fire department, who actually seemed to sympathize about my experience. Management wouldn’t even come out, while an employee was going to the back room to “negotiate” my experience like a used car salesman. They seemed pretty annoyed by what I went through and the scene it caused.To top it off, as I was leaving the hotel, desk staff and the barista immediately stopped talking and stared at me like I was doing a walk of shame for leaving the hotel early.I have never in my lifetime had such a negative experience at a hotel.