The Midland Guest Reviews
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Hutchinson Wed, 11 June 2025
Good
Denise Wed, 11 June 2025
Lovely hotel
Liked: Staff helpful
Disliked: We emailed to request a change of room and it was not picked so it caused a problem with our booking and there was no option to change rooms on the day .
Dan Wed, 11 June 2025
Exceptional
Stephen Wed, 11 June 2025
Superb
Stuart Wed, 11 June 2025
Stay was fine just a...
Liked: Hotel facilities were good. Liked the gym. Breakfast was good.
Disliked: AC in the room was not working on my first night. Coupled with a very heavy duvet on the bed meant I was overheating and slept poorly as a consequence. The AC was sorted the following morning. I thought the property was a little 'tired' - e.g. stair carpets are threadbare in places, room windows were scruffy, bathroom mirror (Rm #329) was showing signs of age (or water damage). Mid-afternoon, when looking for a cup of tea and a cake/bun/scone, there was no option.
Kerry Wed, 11 June 2025
All the staff try to...
Liked: So elegant, smells beautiful and attentive staff.
Richard Tue, 10 June 2025
Superb
Cassandra Tue, 10 June 2025
Beautiful hotel, ambience and facilities,...
Liked: The room was lovely and spacious with modern facilities. Upon arrival the hotel smells lovely and all throughout the corridors has a wonderful scent. The gym is well equipped and much better than most hotels. The spa is perfect for a nice tranquil relaxing treatment with lots of relaxation spaces and the staff in there were nicer than elsewhere in the hotel. Negative is that the sauna is tiny - it barely fits 4 people and the spa pool didn't bubble for periods of about 20 mins. The hot stone massage was a treat but the treatment room was very cool at times with the air con going up and down.
Disliked: I found the bar staff to be discriminatory. I failed to make eye contact with any of the 4 staff for about 30 minutes as they went out of their way not to look at me. I eventually had to tell a server that I would like the menu so I can place an order whilst she was serving the table next to me. I saw other people come in after me and get served before me. If it wasn't because I am black it could be because I was a lone woman, but I sensed it was the former. When I finished my meal I had to go to the bar to pay as I no one checked on me after I ate.
Mcmurray Tue, 10 June 2025
Pleasant
Hendrik Tue, 10 June 2025
Superb