Disappointed with the overall experience,...

Liked: Suite was lovely although robe and slippers were not in the room, toiletries of good standard, bed was comfy
Disliked: Breakfast, not being told about the refurbishment until i had booked, the lady on reception wasn't that friendly, although i understand the issue with Covid i feel the breakfast was not great and would have been even more upset if it hadn't been included in the fee at the time of booking. We were looking forward to seeing all the hotels facilities in their finest glory and i might not have booked if i had know of the extensive building works beforehand. Again i accept Covid may have restricted what we could have seen but we would have accepted that. Did leave feeling a little disappointed that we did not get the full experience of one of the most iconic hotels in Manchester my home town, i have wanted to stay in this hotel for many years.

awful

Liked: nothing
Disliked: dirty, old, room wasn't ready, then downgraded our room due to a maintenance issue,

Exceptional

Liked: Notifications about the construction of the property beforehand and what would be available and what wouldn?t due to recent COVID guidelines. Social distancing and health and safety maintained at all times. The room 321 was absolutely stunning and would love to stay again!
Disliked: Nothing

Superb

Liked: Very clean and organised with full attention to Covid guidelines, although the reception and lobby were still under refurb we had a comfortable stay and great location for our day/night plans in town

Despite COVID and refurbishment works...

Liked: Beautiful newly decorated room and very helpful staff.
Disliked: Our fridge did not work.

Superb

Bad

Liked: Going back home
Disliked: No air con building work going on that we were not pre warned about the room was damp and overall bad service

Superb

Pleasant

Liked: The location was great and the staff were very friendly
Disliked: Some issue such as the shower head being a bit flimsy.Also the breakfast provided as a substitute was very poor considering the price paid to have breakfast included. I understand that due to covid they are unable to provide the normal breakfast however this should have been reflected in cost and should of been much cheaper than it was or not been charged at all.