The Meritage Resort and Spa Guest Reviews
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|4.1 miles from Napa centre|
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Josue Mon, 9 March 2020
Greys Sat, 7 March 2020
Liked: Everything, beautiful property with excellent customer service and professional staff.
Natalie Tue, 3 March 2020
Liked: How clean it was
Disliked: The toilet paper was cheap and the walls were thin so we could hear everything.
Michael Tue, 3 March 2020
Large property with great service
Liked: Great service. We were Napa for the Napa Marathon as our original trip to Japan was canceled due to the Tokyo Marathon being canceled. The front desk staff were very accommodating in allowing us to check out a few minutes late as my wife had just finished the Napa marathon and needed to take a shower.
Lisa Mon, 2 March 2020
Liked: I was only there for 1 night with a group of ladies for a business trip. My experience was great for the little time I was there. I will definitely come back next trip. Your female bartender was super kind and very professional. I do not have her name handy but she worked the last shift of Friday night 2/28.
The property is spectacular and very clean. I?m looking forward to a return visit in the near future.
William Sun, 1 March 2020
Liked: Breakfast sandwich was great. Room was very nice. Water and wine very nice.
Disliked: Mattress was hard for me though my wife liked it.
Bai Sat, 29 February 2020
Liked: The spa was nice and the employees working in the spa were nice. I would only come back here for the spa but I wouldn?t stay in the hotel again.
Disliked: For the price you pay the service was not at a level you would expect it to be, being a well known spa and hotel in Napa it was disappointing. The person helping us check in was great but that?s where the good service ended. The person we talked to when we called to ask for extra blankets was rude. As we walked passed the help desk and concierge booths numerous times clearly lost looking for direction we never had a hello or any acknowledgement. Instead the two girls were talking to eachother from across the room very loudly about some personal drama. Also they don?t have any kind of ibuprofen or tylenol or any kind of medicine in their little ?convenience shop stand? but they have a pocket knife? wtf? Don?t think I would stay here again. Not worth the $500+ a night at all. Also the decor in the rooms are super dated.
Anonymous Sat, 29 February 2020
Liked: Beautiful setting in the vineyards, fabulous restaurant, plenty of things to do right a the property. A wonderful weekend get away!!
Ty Wed, 19 February 2020
Ana Tue, 18 February 2020
Liked: Friendly staff
Disliked: Room service took forever, food arrived cold We asked for help with AC, they never showed up Charged us more at check out, and after a good half hour waiting for them to find their mistake: no sorry, no good will voucher (for a descoyunto next time, even if we never return?)