Superb

Exceptional

Liked: Everything, beautiful property with excellent customer service and professional staff.
Disliked: Nothing

Very good

Liked: How clean it was
Disliked: The toilet paper was cheap and the walls were thin so we could hear everything.

Large property with great service

Liked: Great service. We were Napa for the Napa Marathon as our original trip to Japan was canceled due to the Tokyo Marathon being canceled. The front desk staff were very accommodating in allowing us to check out a few minutes late as my wife had just finished the Napa marathon and needed to take a shower.
Disliked: Nothing.

Exceptional

Liked: I was only there for 1 night with a group of ladies for a business trip. My experience was great for the little time I was there. I will definitely come back next trip. Your female bartender was super kind and very professional. I do not have her name handy but she worked the last shift of Friday night 2/28. The property is spectacular and very clean. I?m looking forward to a return visit in the near future.

Very nice

Liked: Breakfast sandwich was great. Room was very nice. Water and wine very nice.
Disliked: Mattress was hard for me though my wife liked it.

Okay

Liked: The spa was nice and the employees working in the spa were nice. I would only come back here for the spa but I wouldn?t stay in the hotel again.
Disliked: For the price you pay the service was not at a level you would expect it to be, being a well known spa and hotel in Napa it was disappointing. The person helping us check in was great but that?s where the good service ended. The person we talked to when we called to ask for extra blankets was rude. As we walked passed the help desk and concierge booths numerous times clearly lost looking for direction we never had a hello or any acknowledgement. Instead the two girls were talking to eachother from across the room very loudly about some personal drama. Also they don?t have any kind of ibuprofen or tylenol or any kind of medicine in their little ?convenience shop stand? but they have a pocket knife? wtf? Don?t think I would stay here again. Not worth the $500+ a night at all. Also the decor in the rooms are super dated.

Exceptional

Liked: Beautiful setting in the vineyards, fabulous restaurant, plenty of things to do right a the property. A wonderful weekend get away!!

Exceptional