The Mercury

Good value for money.

Disliked: Terrible smell in the hallways.

AVOID!

Disliked: I rarely leave reviews, but this experience demands one. Our stay at The Mercury Motel was extremely disappointing for several reasons:Hot Water Limitations: The property only provides hot water during limited hours—7:45–9:45 AM and 4:00–9:00 PM. This critical detail was not mentioned at the time of booking. We couldn’t even take a shower at night, which is completely unacceptable for any accommodation.No Staff, No Help: There was no one at the reception the entire time. Multiple calls to the emergency number went unanswered. No one was available to help with anything throughout our stay.Room Conditions: The room was unbearably hot with no proper ventilation. The pillows were extremely uncomfortable and added to the poor sleep quality.Horrible Smell: There was a strong, unpleasant odor throughout the building that made the atmosphere even worse.Poor Cleanliness and Maintenance: The entire property was in disrepair. Peeling ceilings, dirty bathtub with hair in it, neglected and dying plants, and worn-out common areas. It looked and felt unclean and uncared for.Misleading Information: Only upon arrival did we find a notice inside the motel with all the actual conditions (like the hot water schedule), which were not disclosed on the booking platform. This is misleading and borders on dishonest advertising.I have submitted a formal refund request and sincerely hope others are warned before booking this place. Spend your money elsewhere—this was not worth it.

Basic but convenient.

Liked: The Mercury is basic and since it has been around for ages, a little tired. Tea facilities in room good, tv worked fine. No soap/shampoo but being used to other hotels, I wasn’t expecting that but since there is a Spar next door it was easy enough to get some. The staff were very friendly and helpful and a request for early arrival was acknowledged promptly. Perfectly acceptable for what we needed but don’t expect a Premier Inn type experience.
Disliked: Really does need work to bring it up to a higher level but I doubt that it would be first on their list of priorities.

We couldn’t stay due to...

Liked: Nothing. My friend and I booked a room each but couldn’t stay.
Disliked: My friend and I booked a room each. On arrival there was as a strong damp smell. We collected our keys, which were in envelopes on a desk. We couldn’t stay there as the rooms were so dirty, mouldy and damp. We left within 30 minutes of arriving and had to find somewhere else to stay. Absolutely disgusting

unenjoyable

Liked: cold damp room
Disliked: water 2 x per daydamp heater other side of room switched off every 15 minutes

Awful

Liked: All on one level
Disliked: So where do I start?We took our 91 year-old frail mother. She had a single room and we had a double room. The room was below freezing when we arrived and it was bitterly cold in both the bedroom and the bathroom. There was a useless wall heater which produced zero amount of comfort for her, but she ended up sleeping in her clothes, and didn’t actually sleep at all because it was so bitterly cold for her. The room also felt damp with signs of wallpaper peeling and pour insulation. We couldn’t even raise concerns with any staff as the shutters were down when we arrived and the shutters were down when we left.

Poor

Liked: location
Disliked: the whole experience at this hotel was disappointing. i arrived just after time i would arrive, envelope with key in and instructions about heating????????? and hot water??????????? availability. strong smell of damp in hotel. Hot water for shower available pm, but am From 0845am??????????? heating on a push button timer, (a half , one and 2hour periods, Monday morning after arrival, temp. was three degrees outside , had to leave bed to switch heating on, and of course, no hot water available. to shower, Had to boil a kettle to get a wash and a shave!!!!!Did not see a single person behind reception all the time i was there so could not discuss problems mentioned above with anyone. (there was a number for emergencies only)The room bore no resemblance to the info and pictures on the website.Sorry but this heating/hotwater situation is not acceptable at the £75.00 per night charged.worst facilities i have experienced in 20 years of using hotels. (And i use a lot, all over Gt Britain)

Gross

Liked: Nothing
Disliked: Freezing and smelled of smoke on the corridor

Too dear for this hotel,...

Liked: The location.
Disliked: all of it, horrid hotel.