The Marine

We really enjoyed our stay...

Liked: Food was excellent as was the location.Staff were excellent especially Chloe and Patsy.
Disliked: Balcony was messy eg bird droppings - cobwebs etc., just a good clean would do it.

Disappointing stay at the Marine...

Liked: The staff were very nice . The breakfast was fantastic. I
Disliked: I think we had the worst room no 33. It was a chore climbing the stairs. It was noisy all night backing on to the car park with the electric charging system. Toilet was noisy and the mattress was for us was like sleeping on concrete. So turning all night trying to get comfortable. We have stayed all over the world and our mattress to all our beds at home is Simba medium . Never experienced the firmest of this small double. Room looked dirty in the bathroom and very dim. But it was clean just badly spruced up with decorating splaches of paint on the floot. Not sure worth £155 per night

A stressful time not not...

Liked: Room was excellent; saved the hotel from a lower rating. Breakfast excellent and ditto
Disliked: Stayed 13 05 . Booked last minute so i could do a bit of work and a companion could see the beach. Been a guest of others going to this hotel for possibly 20 years. Turned up expecting to use the large lounge area of the hotel but found it all closed to guests because of an "exam". I complained. One of the receptionists got upset. I asked to see the manager. The assistant manager said I should have checked ahead, and in the past, i had been lucky. I said that they represented that the lounge rooms were available on the website and they should post to the contrary if it's regular. It made the whole point of booking thru booking.com pointless to do that. I had already paid more because I had booked slowly. A more helpful receptionist got me into my bedroom early so I could use the Wi-Fi there. Next day, another sign was posted saying the large lounge was again closed "a function" .The weather was inclement, and no joke I've seen less busy airports due to what was left open and available for guests and non-residents. So I stayed in my room as long I could- I had to. Funny thing happened; a group of elderly local ladies arrived for their bottle of prosecco - one of whom I recognised (proving I've stayed too often) . The lounge mysteriously opened for them, so I was able to go in to use it. As far as I could tell, the advertised function never occurred. The takeaway: Do not assume the whole hotel is open as represented, and check. A bizarre suggestion, as it's possibly the most expensive place in Whitstable, but there are plenty of less expensive places if the whole hotel is not open and you need it. The hotel itself needs to decide if it's a hotel or becoming a guesthouse. There are many less expensive options if it is not open. It's no exaggeration to say I stayed on and off 20 years; I even went with my father. Not sure whether I will be able to go back now, certainly not if the facilities are not reliably available.

Superb

Good location for a wedding...

Liked: Large room, coffee machine, roll top bath
Disliked: Parking

Exceptional

Exceptional

Quiet, relaxing, excellent.

Liked: We booked a sea view room and were not disappointed. Friendly staff, good food, couldn't really fault it. Comfortable and quiet.Would happily stay again.
Disliked: Not much.

Perfect

Liked: Relaxing , staff brilliant . Food lovely
Disliked: Everything