The Manor House At Celtic Manor Guest Reviews
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Write a review
Helen, Preston, visiting International Convention Centre Wales Sat, 1 July 2023
Liked: Staff keen to help, and very approachable. Fantastic!
Disliked: A little bit of shampoo.
Melvin, Swindon, visiting International Convention Centre Wales Wed, 14 June 2023
Room was clean and well maintained. Nothing special but was nice and close to the ICC so in terms of making my next morning a simple process I’d give them 5 stars for location. Wouldn’t go here again as for the money it didn’t feel like good value.
Liked: Close to the ICC.
Disliked: Bar and restaurant not available due to a private event. Never knew this when booking. Was then still charged £5 for them to bring food to my room. Daylight robbery!
Metters Fri, 14 February 2025
Exceptional
Helen Fri, 14 February 2025
Ideally located for the ICC,...
Liked: Comfortable room and bed. Selection of tea and coffee and well appointed bathroom. Delicious breakfast selection.
Disliked: A long and unfriendly wait to check-in while two members of staff dealt with another guest without acknowledging my presence. No assistance offered with luggage and no lift to first floor.
Christopher Tue, 11 February 2025
Exceptional
Ross Mon, 10 February 2025
Bad
Liked: The pool that's about it
Disliked: Everything the first room wasn't clean at all. So went to the front desk they apologized and upgraded our room but that room wasn't any better freezing cold asked for someone to look at the heating and the radiator in the bath ain't on as they took the fuses out and worse thing to find was that looked like dried seemen yes seemen not happy at all first time staying at the Celtic manor and it will be that last left there at half 8 in the morning coudnt wait to leave.
Jay Sun, 9 February 2025
Cold , won’t stay again
Liked: it was very characterful on the public areas
Disliked: Room was FREEZING! Got given a plastic radiator, didn’t works swapped rooms second night, much warmer but only by an oil radiator provided
Rhian Sun, 9 February 2025
Lovely staff with some areas...
Liked: Great leisure facilities in the pool area, lovely food in Merlin’s and great entertainment. Amazing breakfast!
Disliked: The first room we were placed in was very noisy (neighbours and a scraping noise; which sounded like drains). We were moved to another room, which had a broken window and was freezing. My partner asked the lady at reception if someone could fix it. We were told maintenance would come to fix it but there were no other rooms available so it was this one or the loud one (not wonderful customer service). ALuckily, the maintenance guy was fab and fixed the window within 15 mins. Lovely evening in the bar - most stressed staff serving tables ever! The one man kept telling the poor waitress off, eventually he was told to have a break. Not really what you’d expect in the luxury of the Celtic Manor…
Jody Sun, 9 February 2025
Superb
Liked: Everything was amazing from start to finish from the welcoming at the lobby the staff and food.
Disliked: The only issue we had was the heating in are room wasn't working so didn't spend much time in are room
Kieran Sat, 8 February 2025
Bed bugs
Liked: I’m ta a brilliant hotel I have visited many times
Disliked: I had bed bugs so got moved at 12:30 am.No apology or acknowledgment from staff on check out other than sorry - do you have a car so we can pay for your parking (which I didn’t need). Have now had to sort my clothes and bags I had so I don’t transfer them to my home.
Louise Tue, 4 February 2025
Very good
Liked: I really loved how the staff were so polite. They were amazing at accommodating my disabilities during my stay. The breakfast at Pad was amazing during my stay and the staff couldn't do enough.
Dpk Mon, 3 February 2025
Good