The Malvern

Superb

It was good but would...

Liked: The spa, comfy but hot rooms
Disliked: The height of all the toilets! 3” Lower than standard height I struggled at all times getting up. Which aggravated my hip replacement which I had done in oct 23, no problems with it until hotel stay. Next to a busy main road not stated in hotel info.

Absolutely loved our stay here...

Liked: The property is in a great location private and secluded
Disliked: Our first room we were given wasn’t cleaned by the cleaners but the staff were really falafel and changed our room and gave us some drinks vouchers

Disappointed with the location of...

Liked: There was nothing that stood out rooms were comfortable enough and it was easy to park
Disliked: The location is in the middle of an industrial park which was a shock - right next to a huge supermarket - having been to stay in Malvern before I expected countryside surroundings - it was very noisy on Sunday morning from work vehicles - the breakfast was poor and finished at 945. The staff weren’t rude exactly but didn’t go out of their way to be helpful or friendly

Exceptional

A spa with rooms rather...

Liked: Breakfast ok, cleanliness
Disliked: Bathroom, no grab rails to access shower over the bath, side of bath high and adjacent to the towel rail which was so hot it caused a serious burn. Wi fi very poor in the room .No drawer storage, shelves difficult to access.

More of a spa retreat...

Liked: Cleanliness, location
Disliked: Bathroom very poor, shower over the bath with no grab rails or handles, bath side very high. Towel rail so hot it caused burns to the skin if you touched it trying to get in and out of the shower. Lift not working.

Exceptional

Wonderful stay, staff , food...

Liked: The spa was amazing and the staff were wonderful