We went to an event at the Norwich Arts Centre and I originally booked this hotel due to its proximity to the Arts Centre. What a stroke of luck - our room was overlooking the cathedral; nice and spacious; great bed! We went into the bar and grabbed a quick bite to eat - loved the bar and the food was great; all the staff were very helpful and friendly; can't recommend this hotel enough. Thank you for a great stay.

Liked: Fabulous room with a great view.

Happy stay (except the noises)

Liked: Location very goodBreakfast excellent Room very good. But only there are noisy noises disturbing my sleep. This is not good.
Disliked: I didn’t like the noisy noises that disturbed my sleep

Passable

Disliked: There was a beeping sound in the room the entire time. It was coming from a wall behind the bed. The Hotel sent Maintenance to check it but it could not be resolved. He said he asked and there were no other rooms available. Beeping sound was non stop the entire stay and made is difficult to sleep.

Exceptional

Very good

Failure to reassure me that...

Liked: Room clean and comfortable
Disliked: Law breaking with allergies. I took every precaution possible to ensure I was safe including emailing ahead to ask if they were able to cater for me as I never expect it as standard. I repeated my checks on arrival. Was exposed to allergens repeatedly despite bringing it to the attention of the managers. No improvement was made and no refunds for the poor meals was offered. I didn’t request a meal refund or reduction as I wanted them to take my safety concerns seriously but felt it reflected poorly that no attempt to redress my poor experience here was made. Service was ridiculously slow when managers weren’t present and we witnessed some other customers complaining about this too, it usually took more than 30 minutes to get a coffee at quiet times.

I was disappointed with the...

Liked: Didn’t eat breakfast

Superb

Really enjoyable trip to Norwich...

Liked: Very friendly staff. Great facilities for electric cars. Very good breakfast. Very comfortable bed. Great free ride in the Bentley too
Disliked: It was a little way out of the city centre but not much they can do about that given it’s been a hotel for 800 years!

Loved it all - very...

Liked: Excellent location for exploring vibrant Norwich! Excellent customer service. Comfy room and good food. All the staff were very helpful. It has a happy, special feel. Bentley tour well worth booking if you can and very informative.