The Magnolia Hotel St Augustine Downtown Historic District FL

Very good

Superb

Staff nice but property needs...

Liked: It was in a good location, was a good price, and the front desk staff was very nice
Disliked: We arrived late due to the airline losing luggage. We were supposed to have a family room with two beds and a sofa bed. Upon entering, the room had not been cleaned at all. Bedding piled up or on floor, trash in bins, cups on table, towels on floor. We notified staff. To his dismay, the cleaning staff hadn’t cleaned any of the rooms on that floor. He got us into two rooms instead at no additional charge, so that kind. But the room was definitely in need of some love. The tub was very stained and scuffed. The lamp beside the bed was completely covered in black mold on the backside. I don’t know if there was more mold elsewhere, but it smelled musty in the room.

You get what you pay...

Liked: Location and price
Disliked: First room they gave us wasn’t cleaned and we were told the next morning it would be so my kids could be next to us like originally planned. However, it never got cleaned till the last day of the week. Plus we were told to leave the dining area at 1130 from playing a board game when it wasn’t supposed to be closed. Only the pool closed at that time. The following night we spoke to the manager and were told we didn’t have to leave. We weren’t being noisy or disruptive. Just wanted a place together since we didn’t have rooms on the same floor.

Superb

Save money and stay here.

Liked: A 4 min drive from the main part of St Augustine but well worth the $100-200 savings to sleep.
Disliked: Older building.

Make sure you are current...

Liked: The only good thing is the location.
Disliked: When you walk in, the hotel is musty, as if they have had a long term water leak. When we got into our room, it was also musty and dirty. The bed and carpet were wet. There were cigarette ashes in the bed. The comforter was ripped on multiple places. The tub was rusted. The ac did not work. There was a syringe in the dresser drawer.

Poor

Not Good

Liked: The property is going through a rebrand. I’m not sure what is was like before but the Magnolia Hotel on the pictures is not what you get.
Disliked: The hotel room was messy and we could tell it had not been cleaned. You will smell an odor throughout the hallways. I was exacted for my stay but when we arrived in the room there were stains on the sheets and we could not use the bed. When we shared this information with management no one would get back to us. The breakfast was not continental but consisted of cereal and packaged muffins. I even reached out to management after my stay to give direct feedback and no one cared enough to call me back or even discuss our stay. Very disappointed.