The Lygon Arms, Broadway | ConcertHotels.com

4.5

Wonderful - 4.5 out of 5

Dhrupal Tue, 23 April 2024

Superb

Good

Exceptional

Very good

Was good but should be excellent

Liked: The staff are really eager to please. Lovely welcome on arrival. Staff showed me round and helped to arrange a fridge for my room. I had lovely dinners on both evenings. 2 Spa experiences were super relaxing. 10/10
Disliked: Some huge inconsistencies made my stay really frustrating. This hotel aims to be excellent and mostly is, however jarring errors marred my stay unfortunately. Cold poached eggs served on both mornings. Unwashed salad on lounge snack lunch with insect on plate. 2 staff were asked separately for bill to sign at the end of dinner. Both then busied themselves doing other things. Had to stand and wait for bill at entrance in the end. Some deep cleaning in bedroom (8) and snagging would be very beneficial. 3/10 Reception listened to my concerns on departure and made some concessions.

Superb

Was good but should be...

Liked: The staff are really eager to please. Lovely welcome on arrival. Staff showed me round and helped to arrange a fridge for my room. I had lovely dinners on both evenings. 2 Spa experiences were super relaxing. 10/10
Disliked: Some huge inconsistencies made my stay really frustrating. This hotel aims to be excellent and mostly is, however jarring errors marred my stay unfortunately. Cold poached eggs served on both mornings. Unwashed salad on lounge snack lunch with insect on plate. 2 staff were asked separately for bill to sign at the end of dinner. Both then busied themselves doing other things. Had to stand and wait for bill at entrance in the end. Some deep cleaning in bedroom (8) and snagging would be very beneficial. 3/10 Reception listened to my concerns on departure and made some concessions.

Very good

Highly recommend, brilliant stay!

Liked: Absolutely stunning hotel, staff were exceptionally good, room was clean and the bed was super comfy. Relatively baby friendly (we have a 4-month old) except no lifts in the hotel so we had to leave the pram in reception. Great location and excellent that there were two car parks for hotel guests too. Spa facilities looked top notch, although we didnt use them.
Disliked: The room itself was very hot. We tried to turn off the radiators many times but the knobs didnt appear to be working so it was like a sauna. Thankfully there was a Dyson fan in the room.