The Lum Hotel Los Angeles Stadium District

Bad

is still ok even though...

Liked: Staff, room is clean
Disliked: aircon is not cooling, refrigerator i not working

Excellent location for attending events...

Liked: As we were attending a concert at SoFi Stadium, the location was perfect. The walk to the stadium felt safe. We were really glad we didn't need to deal with the traffic before and after the concert. Despite some negative, would not mind staying here again if we were attending another event at SoFi Stadium.
Disliked: We stayed three nights and the house keeping staff did not clean our room once even though we indicated we wanted our room to be clean. Luckily, there were community garbage bin that we could use to dispose of our trash. The valet parking set up was not the greatest but we understand the limitation given the lay out of the building and the parking lot.

Exceptional

Liked: The location it was walking distance from the concert venue and there was a variety of food locations near by
Disliked: Everything was great

Superb

Nice quick getaway

Liked: Distance to concert venue
Disliked: Only blackout curtain available, no second semi sheer, so we kept curtain closed to avoid other guests seeing into room. Shower light did not shut off so it illuminated bedroom because of frosted glass panel that separated the room from the bathroom. No instructions on coffee maker, so we filled to max line with water since both of us wanted coffee and hit start button with paper cups provided, and it overflowed the cup.

WENDY NEEDS TO BE FIRED

Liked: ABSOLUTELY NOTHING
Disliked: I was stunned by the level of disorganization, negligence, and outright disrespect encountered during my recent stay.To begin with, the check-in process was completely unacceptable. I arrived at 4:00 PM and did not receive access to my room until nearly 7:00 PM — almost three full hours later. During that entire time, there were only two employees at the front desk, one of whom was the so-called manager, Wendy. Unfortunately, Wendy was not assisting guests and was largely inactive for the majority of the time, leaving just one person to handle hundreds of check-ins. It is absolutely mind-boggling that a hotel operating in partnership with Hollywood Park and SoFi Stadium could be so unprepared during a major event weekend. This level of staffing is not only inefficient — it is a failure in basic hospitality operations.Additionally, guests (including myself) were sent digital key check-in emails in advance. Yet upon arrival, we were informed that digital keys were not functioning at this location. If the digital key service is unavailable, why are you promoting it as an option? It misleads customers and compounds frustration in an already chaotic environment.I have stayed in dozens of hotels over the past 37 years, and this was hands down the worst customer service experience I have ever had. Guests missed concert start times, were left standing for hours, and were treated with indifference by hotel Wendy—someone who should never ever have been put in any kind of managerial position—and who made no effort AT ALL to address or alleviate the situation.I strongly urge Hilton to investigate the management practices at this location — and in particular, Manager Wendy, whose attitude, inaction, and lack of leadership directly contributed to the chaos. Her behavior reflects incredibly poorly on the Hilton brand and, in my opinion, she is not fit for a management role in any hospitality setting.This experience has shaken my confidence in the Hilton name. I am extremely d

Exceptional

Liked: Right down the street from SoFi stadium
Disliked: No self parking

Convenient but not great

Liked: Location location location for the Beyonce concert.
Disliked: The surge pricing here for the Beyonce concert was insane. The beds were very uncomfortable and for the cost, things were cheap and breaking like leaking areas around the property and broken light switches. Restaurant onsite was convenient but staff was unfriendly and demanded tips in cash, then acted like they’d never seen us before the next day.