The Londoner Guest Reviews
Write a review
Write a review
Alexis Thu, 10 July 2025
Exceptional
Mehmet Thu, 10 July 2025
Very good
Disliked: They always want to add some extras. One more things do not touch anything in fridge. If you hold one of them even you do not use they try to charge you extras
Fabrice Thu, 10 July 2025
Superb
Melanie Tue, 8 July 2025
Exceptional
Raymond Tue, 8 July 2025
Close to all London life.
Liked: Location.
Thomas Mon, 7 July 2025
Exceptional
Liked: I enjoyed my stay as usual.Staff were amazing and Helpful
Disliked: I liked everything
Thomas Mon, 7 July 2025
Felt amazing it was like...
Liked: Everything and the pool was amazing
Disliked: There was nothing I didn’t like
Tabassum Mon, 7 July 2025
Very good
Liked: Greeted with a very warm welcome , offered a hotel tour which was a nice touch , thank you. Apologies cant remember the lovely ladies name.The spa therapist was fantastic, did a great massage treatment , was attentive and kind. Thank you!! However, the spa reception staff did not really care about guests. We were waiting over 20 minutes with no communication. We asked a couple of times what the delay was, ignored. Then handed a medical form no explanation my mother was disappointed by this, again we had to do all the asking. For a spa with such high pricing, suggest customer service training...! Same for the bar staff, the bar was pretty much empty , and it took a while to get the staffs attention even for the menu. Had to go up to the bar to place my order. As the ladies at the bar were in deep chatting mode, ans continued through out the whole duration. The hotel is clean beautifully decorated.This is an honest review , hope its helpful.
Rachel Mon, 7 July 2025
Great location, Beautiful spa and...
Liked: Location, spa, rooms
Disliked: The smart toilets, noisy and unnecessary.
Anonymous Mon, 7 July 2025
Superb
Liked: The lobby area and reception. Met a staff member from Goa, India and loved the interaction. Jet spray in washroom was great!
Disliked: Size of bedrooms