Amazing location and accommodating and...

Liked: We LOVED The Lodge! The grounds are fantastic! Beautiful surroundings and so much to do with kids. (Would have loved the pool to be heated though as it’s freezing so kids can’t last too long!) We had a great experience at Lulus restaurant too and highly recommend eating there and trying their delicious cocktails!
Disliked: So unfortunate there are some negative reviews about the rooms before talking to staff or taking the complaints to reception. If you had your know The Lodge is in the stages of being renovated with rooms being last on the list. We too had a few complaints with our room too but when we spoke to reception they were so accommodating and helpful and resolved any issues they could. The customer service was fantastic!

Exceptional

Great family/friends getaway

Liked: The property is beautiful. Restaurant trendy. Food sensational. Pool was large and lots of space for the kids to play! Rooms basic although all you need. Great for a getaway with friends and family.
Disliked: Everything was good! Just pack your mosquito repellent!

Would highly recommend a weekend...

Liked: Beautiful location and property, everything you need onsite, lovely staff
Disliked: Bathrooms could use an update (I think it’s part of the plan), water had to be turned off a few times (excusable, they had a leak) and the fridge needed to use a better power point as it was easily turned off

Good

Wasted so much money on...

Liked: Spa
Disliked: Small pathetic rooms, no cleanup broken furniture

If you want to stay...

Liked: This lodge is really designed for a Wedding Venue, and we were there during the week so it was really empty. We wanted to stay in the Rainforest and this certainly met that criteria. We were able to visit a few National Parks nearby which made this place very convenient. Lots of hiking and Free bikes were at The Lodge itself as the property is expansive. Great staff and the food was very good! It was very quite which was wonderful at night to hear the wildlife with the windows open.
Disliked: The room was very large, but for some reason it didn't have a table, desk or dresser. It had 1 chair. Most of our items had to be on the floor as did the coffee pot in the morning when I made coffee. A nice touch was the Breakfast basket I had delivered to the room at 8:00am. (small extra charge).The resort had a nice pool and a Wooden Hot tub.... (I took advantage of the Hot tub.)

Superb

Passable