The Lodge At Sonoma Renaissance Resort & Spa, Sonoma

We stayed at The Lodge...

Liked: Atmosphere was relaxed. Hotel premise was clean and well kept. Room was clean and quiet, bed was comfortable. Housekeeping came in promptly and straitened the room before we arrived back about 2 hours later. Nice touch!
Disliked: Our only complaint was we used our paper coffee cups on the morning of day 1 and they were not replaced so on the morning of day 2 we had no room coffee cups.

Exceptional

Good

Liked: Location, amazing staff, Bruce was so kind and helpful, and we liked the historical charm.
Disliked: Great area and room but the bed was uncomfortable, we woke up with back pain each morning.

Exceptional

Luxurious hotel!

Liked: The property and rooms are exquisite; amazing showers, super spacious rooms, great pool and jacuzzi. An unexpectedly lovely hotel!
Disliked: My confirmation email from booking.com stated the check out time as 12PM. I asked the staff for late check out, as I still had some wedding activities to attend, and they said check out was at 11AM and would extend it to 12PM. This discrepancy needs to be addressed because I chose this hotel based on the check out time.

Okay

Disliked: Staff are not always present at the reception and concierge. Had a long wait to check-in.

Elegant, comfortable hotel with very...

Liked: The Lodge is simplistic elegance. I had called concierge ahead of time to ask her a favor - it was my husband's birthday and I had 40 balloons delivered to hotel. Kristin (sp?) was kind enough to get the balloons into our room and even leave us a kind note from staff along with a bottle of sparking wine. Additionally, I had stopped by the spa to check it out. While there I mentioned that I was heading to CVS to purchase a hairbrush because I forgot to pack one. They gave me a complimentary brush! The rooms are very clean and quiet. While very firm, I found the bed quite comfortable.
Disliked: The simplicity of the rooms makes it feel like they should cost less. For the price point, I'm used to more ornate architecture and/or furnishings. The general facilities and hallways were very elegant and nicely designed.

The property was nice but...

Liked: The beds were comfy.
Disliked: The air conditioner did not work in one of the rooms and was leaking a steady stream of water in another room. The bathroom had ants!