The Live Hotel Guest Reviews
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Dawn, Highland, visiting BMO Stadium
Not sure if this room was for handicap accessible or if all the bathrooms are like this but the shower was not enclosed at all from the toilet and we took one shower and the both the bathroom and four feet into the bedroom were soaked! It was disgusting - didn't drain at all. There were puddles all night, I have pictures too! I was appalled - I hope no one has to go through what we did. I walked through cold puddles to pee throughout the evening - it never drained. Super disappointed for $200 a night?! Unbelievably terrible on top of the hour and a half late check in. They let us park an extra car for the inconvenience and tried hard at a customer service level but the room, OMG, atrocious.
Liked: Location.
Disliked: Shower soaked the entire bathroom and four feet of the carpet!
Jacquline, Healdsburg, visiting The Novo Los Angeles
The parking was free and convenient. The air conditioning was wonderful and the bed was big. All in all, a good experience with no complaints.
Liked: Convenient parking.
Kitzy, Corona
Staff was great - they even opened the store for us to get a snack after our concert. Fantastic location. We will stay there again for sure. The courtyard is beautiful!
Liked: Near lots of LA fun times!
Disliked: No restaurant during the day.
Destinee Fri, 6 June 2025
The room didn’t look like...
Liked: The staff was friendly and courteous
Disliked: The location and room cleaners
Moya Thu, 5 June 2025
Exceptional
Liked: How neat and clean the rooms and bathrooms are, and the employees are the best.
Paulina Sat, 31 May 2025
Very good
Lisa Fri, 30 May 2025
Very good
Shanice Tue, 27 May 2025
I loved the staffs willingness...
Liked: I like the check in, it was smooth and easy. When I forgot some items after check out the helped immediately.
Disliked: The shower was not great, the shower head worked poorly. The bathroom light isn’t proper for true comfort in the bathroom. The AC broke as I turned it on a piece fell off. My upstairs neighbors were ridiculously loud.
Cristian Mon, 26 May 2025
Very clean and overall very...
Liked: Very good breakfast at restaurant
Disliked: The pool being too cold
Charlie Tue, 13 May 2025
Superb
Liked: Our room was so comfortable and quiet! We were given complimentary breakfast vouchers at the cafe downstairs, which was a great treat. The staff were lovely and check in/check out were easy and quick.
Disliked: Surrounding location was pretty sketchy - I didn't feel super safe walking around on my own, especially at night, but there isn't a lot the hotel can do about that. At least it was close to of lots of restaurants and the downtown area.
Osvald Tue, 13 May 2025
Very good
Conor Fri, 9 May 2025
Bad
Brayam Tue, 6 May 2025
Exceptional