The LINE Hotel DC

Beautiful surroundings but lacks customer...

Liked: The building is beautiful and the location is walkable and safe with lots of variety to eat and drink.
Disliked: Housekeeping. At 11pm, when I was in bed almost asleep, housekeeping came into my room. I yelled "excuse me" and she left apologetic, but I'm wondering why that even happened. I was shaken, and it took me a while to fall back asleep. The water temperature. That night I took a shower and the water was so hot I scalded myself and then the next morning around 8:30 I went to get into the shower again and it was frigid and wouldn't warm up. I called the front desk to let them know and they said they would send engineering up. I asked them for a couple of minutes to get dressed and they said "sure". Engineering didn't show up until 10:15, at that time the water was warmer, and not scalding, but I was ready to go do other things and didn't bother. The front desk extended my checkout to 12pm, which was fine, but felt inadequate, especially after the incident with housekeeping the night before. The engineer was very nice when he came by. The shower. The showerhead in general does not offer a pleasant showering experience. The water comes out like a faucet all at once and the soap dispensers didn't pump out the soap, I had to unscrew them to get anything out.I don't often complain, but no one offered to help or apologize for the housekeeping incident which feels like a safety concern and then the hotel double-charged me.. and now I'm just frustrated.

Exceptional

Exceptional

Bad

Disliked: Paid $450 security deposit on arrival. We pre paid fees a month in advance and did not incur any additional expenditure. Checked out 26 March and despite numerous emails, phone calls and assurances that it had been released it has not. Almost 30 days later I’m going to have to address this with my bank. Be careful if you’re on a budget or near your credit card limit. A nice enough hotel but frankly not worth the hassle. Very disappointed.

Exceptional

Lovely eclectic hotel in lively...

Liked: Eclectic hotel in an old building with holdover church items like pews and organ pipes as chandelier. Large room. Location was great. Lots of walkable restaurants and night life. Jumbo pizza. Great onsite restaurant. Bed was not comfy for me but good for my husband.

Exceptional

Good

Very good