Ideal Location and Friendliest Staff

Liked: Staff were amazingly friendly and helpful - always greeting us and holding the doors for us at the front entrance and welcoming us back each time we returned. Location is perfect - everything you could possibly need is in walking distance. The pub and restaurant at the hotel are also very nice places for a meal and a beverage after a long day of exploring. The complimentary Christmas day charcuterie platter was a nice touch.
Disliked: While we understand during COVID some hotels are not offering daily room turn overs, such as The Lenox, this should be reflected in the price. That said, we were offered the option of having our room turned over upon our specific request, it was just that we felt it would be awkward to ask for it. Also, the bed was a little stiff.

Exceptional

Exceptional

Superb

Exceptional

Liked: Everything was really great. Even during the pandemic ! We were accommodated wonderfully. My Tesla was charged right outside their restaurant entrance!! J
Disliked: We forgot to mention that our bathroom sink was very clogged up. If you could get this message to them it would be great.

Exceptional

Very good

Exceptional

Liked: Very comfortable bed, excellent value for money

Superb

Liked: Location
Disliked: Shower