The Last Hotel

The hotel itself had wonderful decor and the employees were awesome. The bartender was absolutely great. The main problem was first, you put a $200.00 hold on my debit card for "incidentals"? What incidentals? There were no incidentals, no snacks or drinks in the fridge, no room service or food due to everything shutting down so early. So why the hold on my card that has taken 4 days and is still pending? Ridiculous! Not only did the bar close before we returned from the hockey game, but so did the restaurant. Then, the bed was awful. They did not use a fitted sheet, so the bedsheet and the mattress pad kept coming off and bunching up, making it very uncomfortable to sleep. Then, as we were getting ready to leave the room; my wife found a blood stain on one of the sheets. We checked each other thoroughly, and the blood stain did not come from neither my wife or me. So, the atmosphere, the decor and the employees all get 5 stars. The $200.00 hold on my card for non-existent "Incidentals", the bar closing early, room service and restaurant closing early, the uncomfortable bed due to no fitted sheet and mattress pad bunching up, and the blood stain found on the sheet all get 1 star. A little advice, your hotel is in a wonderful location, nice atmosphere, and the employees we met were great. But if you are going to hold $200.00 on a guest's card for non-existent incidentals and you keep closing your food services and bar so early, as well as being cheap on putting fitted sheets on your beds, oh and your housekeeping needs vast improvement with washing sheets and cleaning up spills in rooms... You are not going to be able to sustain your business. I loved the atmosphere, it was like stepping back in time, and the bartender was an awesome person, but the rest was terrible, especially for a place that could be the go to place for visitors and hockey games. You receive a 2 star rating until you can improve on the "Incidental" hold, which is bogus, and the other problems. You could have a great place if you can improve on these problems.

Liked: The atmosphere of the hotel; the decor; the employees were wonderful.
Disliked: The bar closed way too early; the bed was uncomfortable due to the sheet and mattress pad kept coming off, and we found a blood stain on the sheets that did not come from either of us.

Hotel was closed. Hoping booking...

Liked: Nothing!!!The hotel closed back in March without any notice. Arrived to find it closed and had to scramble to find another hotel.
Disliked: Nothing

The property was closed we...

Liked: The property was closed we didn’t get our money refunded. There was a note on the door.
Disliked: The property was closed we didn’t get our money refunded. There was a note on the door.

Exceptional

Closed without prior warning, had...

Liked: Arrived at the hotel only to find out it had closed at short notice! Couldn’t contact the hotel at the point of our stay or in the following weeks.Had to find alternative accommodation at great cost to ourselves.Avoid at all costs. After many emails to Bookings.com customer service department I have been promised a refund

Bad

Liked: The hotel was permanently closed yet you took a reservation and I've had no response for a refund

Booking.com took my $1,506.20 for...

Disliked: The property had apparently been closed for several weeks prior to booking a room through booking.com.

Awful stressful unprofessional

Liked: Well I wouldn’t know cause the hotel is shut down and never notified me. And TOOK my money out of account
Disliked: Welp it’s closed nobody called or anything I had to find a different hotel last second and they took all my money from my account even though I didn’t even stay at hotel

DO NOT BOOK

Disliked: DO NOT book this hotel it is CLOSED. It should not be on the booking website to book a room! They closed in March 2025 but we didnt know till the day before we was set to check in by looking on google and calling the hotel. Booking also took the money out of my account before this and I was not eligible for a refund.

Bad

Disliked: This hotel closed in March 2025 and we were not notified that the property was closed. Our family arrived to see the sign on the door that it was closed DUE TO UNFORESEEN CIRCUMSTANCES.