The Last Hotel Guest Reviews
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0.4 miles from Saint Louis centre |
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Michael H, St. Robert, visiting Enterprise Center St. Louis Thu, 16 March 2023
The hotel itself had wonderful decor and the employees were awesome. The bartender was absolutely great. The main problem was first, you put a $200.00 hold on my debit card for "incidentals"? What incidentals? There were no incidentals, no snacks or drinks in the fridge, no room service or food due to everything shutting down so early. So why the hold on my card that has taken 4 days and is still pending? Ridiculous! Not only did the bar close before we returned from the hockey game, but so did the restaurant. Then, the bed was awful. They did not use a fitted sheet, so the bedsheet and the mattress pad kept coming off and bunching up, making it very uncomfortable to sleep. Then, as we were getting ready to leave the room; my wife found a blood stain on one of the sheets. We checked each other thoroughly, and the blood stain did not come from neither my wife or me. So, the atmosphere, the decor and the employees all get 5 stars. The $200.00 hold on my card for non-existent "Incidentals", the bar closing early, room service and restaurant closing early, the uncomfortable bed due to no fitted sheet and mattress pad bunching up, and the blood stain found on the sheet all get 1 star. A little advice, your hotel is in a wonderful location, nice atmosphere, and the employees we met were great. But if you are going to hold $200.00 on a guest's card for non-existent incidentals and you keep closing your food services and bar so early, as well as being cheap on putting fitted sheets on your beds, oh and your housekeeping needs vast improvement with washing sheets and cleaning up spills in rooms... You are not going to be able to sustain your business. I loved the atmosphere, it was like stepping back in time, and the bartender was an awesome person, but the rest was terrible, especially for a place that could be the go to place for visitors and hockey games. You receive a 2 star rating until you can improve on the "Incidental" hold, which is bogus, and the other problems. You could have a great place if you can improve on these problems.
Liked: The atmosphere of the hotel; the decor; the employees were wonderful.
Disliked: The bar closed way too early; the bed was uncomfortable due to the sheet and mattress pad kept coming off, and we found a blood stain on the sheets that did not come from either of us.
Stephanie Tue, 16 April 2024
I wanted to love this...
Liked: The room was nicely decorated and a nice size. Room was clean and modern. Valet parking was easy and quick. Front desk staff was helpful. Rooftop pool was clean and always had towels available.
Disliked: The neighborhood is not great and I did not feel very safe walking around. The road noise was TERRIBLE! Saturday night it sounded like street racing in front of the hotel and many sirens. I wore the earplugs provided by the hotel and I could still hear the noise. Shortly after I finally fell alseep the smoke detector started chirping and was told I'd need to switch rooms because they didn't have anyone available to swtich the batteries. So at 2:30am I had to pack up everything and move to a new room.
Ashley Mon, 15 April 2024
Poor
Liked: Beautiful building and has great potential
Disliked: Nothing was open. We were told that the lobby bar opens at 4, but when we came back at 6 they said the bar won't be open at all during our stay. The roof bar, and the restaurant weren't open either and we booked because of these amenities
Nicholas Mon, 15 April 2024
Good
Craig Sun, 14 April 2024
Superb
Susan Sun, 14 April 2024
Only thing good is the...
Liked: Location
Disliked: Dirty very dirty amenities were literally none !!! No microwave at all not even in lobby. Only decaffeinated coffee in our room. No valet. Hotel smelled old no coffee shop or restaurant.
Sandra Sat, 13 April 2024
Overall the Last Hotel was...
Liked: Rooftop pool and view was awesome. Staff was super friendly.
Disliked: Hallway carpets could use some updating, but rooms were nice. Sofa sleeper mattress was not comfortable, but worked for kids.
Kate Sat, 13 April 2024
Great place to stay for...
Liked: The decor and history
Disliked: That the restaurant wasn’t open but I understand why.
Fatima Sat, 13 April 2024
Good
Ed Fri, 12 April 2024
Beautiful, but can be wonderful
Liked: It's cozy and very well organized, with beautiful furniture.
Disliked: It's nice, but the parking services would grant them a 10. I got robbed (car break-in) in a nearby parking lot that I was using since their PL was 40/day (60/day multiple entries) which is excessive.
Nicole Thu, 11 April 2024
Great for traveling.
Liked: Excellent location. You can walk literally anywhere in less than 20 mins. The check-in and valet service were great.
Disliked: In the middle of the night my fire alarm went off and I had to move rooms at 0130 in the morning. I was exhausted and tired. I had no help dragging my bags from the 4th floor to the 8th, and in the midst of this, I am pretty sure I lost a large euro bill (100€ about 120 $) I didn't notice it until I went to check out and my bill was gone. Always lock your stuff in a safe. Don't be like me