The Laslett Guest Reviews
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Write a review
Sumarie Wed, 25 June 2025
Superb
Unathi Wed, 25 June 2025
Pleasant
Disliked: The room felt like it was in the basement (-1 level). Some of the staff were quite impolite whilst others were lovely
Christine Thu, 19 June 2025
Pleasant
Colleen Mon, 16 June 2025
Always lovely
Liked: I’ve stayed here many times, and what keeps me coming back is the great location and the familiar, welcoming feeling. The design is lovely — stylish yet comfortable — and the convenience of the area is hard to beat.
Disliked: One thing I really struggle with — and have mentioned before — is being placed in an underground room. I feel this should be clearly stated at the time of booking. These rooms could be priced accordingly, with guests given the option to upgrade to a higher floor if they prefer more natural light and a less enclosed feel. It’s all about setting clear expectations and giving guests a fair choice.I also noticed that the receptionist, while absolutely fantastic and doing her best, seemed really stressed and overwhelmed. She was professional and helpful throughout, but it’s not nice as a guest to see someone under that much pressure. It gave the sense that the team may be stretched too thin, which affects the overall atmosphere of the stay.
Brigitte Sat, 14 June 2025
Good
Liked: Amazing friendly staff, super comfy bed in a good sized room. Brilliant location next the tube and buses.
Disliked: Barely any natural light in room as was underground.No light in dressing area or full length mirror.I was emailed prior to stay re having a ‘green stay’ and not changing sheets and towels each night and my acceptance was ignored.
Elizabeth Mon, 9 June 2025
Exceptional
George Mon, 9 June 2025
Exceptional
Luke Fri, 6 June 2025
Very good
Coryn Thu, 5 June 2025
Superb
Rd Mon, 2 June 2025
Not good value for money
Liked: It was spacious but it was what we paid for
Disliked: 1. The air conditioner didn't work the first night and it was very hot. I called reception to let them know but they told me it was ok and I had just to wait. The morning after it was every hotter so I complained again about it. They repaired but I didn't get anything instead and it was a pity because I didn't sleep the first night because it was too hot.2. They offer free coffee machine at the room, but not milk, neither tea. Very strange because it is London!3. They asked me for a deposit of 150 pounds in case I use something from the mini-bar. That was very weird. Also I had to purchase the water, which I found confused given into account it is a "five star" hotel. We only got a bottle of water the first day.4. Overall it was not good value for money.