The Lanesborough Oetker Collection Guest Reviews
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Mark Sun, 27 July 2025
Superb
Janette Thu, 24 July 2025
A fabulous way to celebrate...
Liked: I was belatedly celebrating my 70th birthday & found some treats in my room upon arrival. I felt that all the staff were excellent but Raffaela & Ronald went above & beyond to give me an exceptional experience.
Disliked: I found the Japanese-style lavatory difficult to work out at first & would have liked a card with detailed instructions on it.
Ana Mon, 14 July 2025
Perfect
Liked: Service was impeccable from start to finish. Room was stunning
Christian Wed, 9 July 2025
Unique and exceptional hotel with...
Liked: A really great and exceptional hotel with great, luxurious old English furnishings. Top location. Very competent, helpful and friendly staff, whether at check-in/out, entry, restaurant/bars, concierge. Around the clock 24/7 customer service. Great cigar terrace with a very well-stocked humidor. I was overwhelmed and will only stay there when travelling to London.
Disliked: Nothing.
Fadi Mon, 7 July 2025
Bad
Liked: The room had a weird pipe noise that kept going off at 1:30 am. I told the front desk the first night and showed them videos of the noise. They didn’t fix anything and it went off the next night too. It was an awful experience
Toby Mon, 30 June 2025
Perfection
Liked: The definition of excellence in service and everything else. So British, so brilliant.
Gordon Thu, 26 June 2025
Exceptional
Phil Tue, 10 June 2025
Exceptional
Anton Sat, 7 June 2025
Exceptional
Liked: Room rather small, breakfast outstanding, employees very friendly and helpful
Nino Tue, 27 May 2025
Exceptional