Exceptional

Excellent! The staff, location, the...

Liked: The location. It was very warm and inviting.onsite spa and restaurant.
Disliked: Nothing to not like

Would definitely stay here again

Liked: Great location, clean, friendly staff, shuttle to town
Disliked: All the beverage items for sale in the room. The room was small, which was ok, but all the items for sale took up space.

Very good

Liked: The room was beautiful
Disliked: Was told I would have beach view and did not

Excellent place.

Liked: Wow. The staff went above and beyond. Everyone made us feel at home. What a beautiful hotel and the location was absolutely perfect.
Disliked: If we had time to stay longer. It was perfect.

A special, memorable, excellent place...

Liked: Everything about the property, beach front, quiet location, views, *free shuttle* (especially important for person with disabilities, let alone for ease of access to nearby locations in Heavenly Village town area and overall safety navigating around town), and most importantly the staff was excellent individually abd even better as a collective team. Special thanks to Charles, Jason, Dylan and team for doing a great job exceeding our expectations in being extra supportive, helpful and accommodating in every way to make our stay and now imminent return such a special and memorable celebration.
Disliked: The terrible Booking.com experience that was time, energy, loyalty draining from my booking thru into interrupting in my special family visit while onsite where The Landing team stepped up and again providing all the guidance and support we needed to resolve the significant, pricing, service and Booking’s lacking issue resolution process. Only constructive feedback for the property is around lower than expected house keeping experience from lacking of thoroughness and inconsistency of cleaning, cleaning too early in am and making a lot of noise even in vacated rooms when some guests may be there to rest. Additionally, the general noise level in building 2 was pretty high given the team let me know it’s an older building that doesn’t have as recent/good of construction and so noise level on ceiling and even side walls is greater than desired and again too early in the am. Lastly, although the overall property, facilities, rooms, bathrooms, etc are great, the property definitely could use an overall update of the details to bring the overall details more in sync with the predominance of this property/experience. Again, this property, team, service and overall experience is excellent - exceeding expectations, they can dial in these fiber details and even ongoing upkeep of the details would make a great experience enter the “top-notch” for this pricing, type, and category of properties.

Great location , nice view...

Liked: Great view of the lake , heated bathroom floor and heated toilet seat , jacuzzi bathtub! Very clean , comfortable bed!
Disliked: Water from melting snow dripped down to our patio from the room above and it all packed up in our patio instead of falling down to the ground , which makes it icy in our room patio :( , could not enjoy the patio much !

Birthday celebration

Liked: Gorgeous views, excellent staff and wonderful amenities

Passable