Exceptional

Superb

Lovely but the staff need...

Liked: It is a beautiful old building and has lovely decoration inside. The room was large and comfortable and we had a view of The Shard from our window. There was very little noise from outside or from other guests, although we could hear the person above padding about. The reception staff were very welcoming; it's a shame all their staff were not so good. The food in the restaurant was delicious, although I think the sauce must have been rationed.
Disliked: The bar staff were hopeless. They did not come to our table to take an order. They did not know what the drinks were we asked for, even though they were on the drinks menu. Then we discovered after checkout that they had charged us for 'service' - ha! The restaurant staff were not much better - wavering between indifference and OTT verbal diarrhoea. Even in this time of increased diligence over cleanliness the restaurant staff did not use the hand sanitiser between tables, and we saw a waiter take a jar of something from a used table and put it back on the breakfast buffet.

RUBBISH CUSTOMER SERVICE

Liked: the room and toilet
Disliked: the way we had been treated by staff after a night of no sleep due to noise from others. No refund just a free meal or discounted stay. No thanks! Wouldn't give anymore money to these people! Don't go if you're a young couple they clearly thought they can just get away with it because of our age. Special occasion - RUINED

Exceptional

Liked: Great
Disliked: Location

Fabulous

Superb

Liked: Very friendly staff and very clean hotel

Good

Liked: The hotel.ambiance and staff
Disliked: Wi-Fi not available in roomsTv was very slow to connect

Beautiful

Liked: The hotel is beautiful, very tasteful. The staff were helpful and extremely attentive and polite. I would love to stay there again.
Disliked: Nothing