The Lake House on Canandaigua

Exceptional

Very enjoyable expererience.

Liked: The staff was great. The accomodations were beautiful. The food was amazing!
Disliked: Everything was great!

Exceptional

Exceptional

Pleasant

Disliked: bike rental and kayak rental should be included with resort fee.

Beautiful property on the water...

Liked: The property itself is stunning. Very cozy, modern, and in a great location right on the water. It’s walking distance to restaurants and bars which we found very convenient. We parked for the weekend and didn’t have to worry about driving. One day we walked to a bar on Main Street for lunch and it started raining. We texted the hotel and asked if a shuttle could pick us up. Within 15 min John from the hotel arrived and picked up our group of 8 and took us back to the hotel. What an amazing customer experience! We really appreciated that and John even gave us a little tour of the town. There are great amenities, bars, and restaurants right on the property as well. We visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub. This is a big part of why we booked. Unfortunately, the pool was not heated - it actually wasn’t even open and was covered with a tarp. This was really disappointing and felt like we missed out quite a bit on the full experience. We also booked the saunas at the spa. We booked both saunas for our group of 8. It’s not cheap - about $700USD. Unfortunately the sauna was not very hot at all. There was a draft coming through the seams and we had to constantly put water on the rocks to try and keep it warm. By the end of the hour it was finally sort of hot but not the experience we wanted. The spa and the sauna are beautiful however. They offer some light snacks and teas which is nice. The waiting area is great and the change rooms have nice products for your skin and hair. Overall, we had a good time and enjoyed the library bar and drinks, lunch at the sand bar, and dinner at Nolan’s which is just at the entrance of the parking lot. Nolan’s was great, definitely recommend it for dinner. The staff are generally really great.
Disliked: Amenities were closed. They offer a glass of prosecco at check-in (which is nice) and I even texted ahead of time to make sure this was still offered and it’s a nice way to kick off the vacation and it was confirmed. When we arrived I had to awkwardly ask 3 times for it before it was finally poured. It took 30 min it was quite strange. Saunas not hot.

Exceptional

Liked: Stunning hospitality!

Passable

Disappointed

Liked: Food was ok at best very over priced
Disliked: House keeping was poor with cleaning our roomBedroom living area and bathroomOnly 1 trash can in entire room