The Kingsley Suites

We had a great time

Liked: The staff was great as well as the snack provided

Pleasant

Liked: no micro at all, and the dear lady made sure she brought us some coffee as was only decaff in the room, Very kind and sweet and very helpful and over the top to make sure all went well during my one night stay...
Disliked: No micro, could have used and no working light in big tv , living room, couldnt get tv to work, but it might have been me and my technology. Nfs. great quiet stay and clean and comfy room.. thanks so much..

Superb

Liked: We needed a weekend stay during our daughter's softball tournament, and we were not disappointed! The location is great and it was very easy to get to Traverse City, but is also far enough away to avoid the busyness that goes along with TC. It was quiet, the room was very clean and prepared for our arrival with a running AC (something we greatly appreciated while under a heat advisory), and the beds were quite comfortable. The price compared to staying in Traverse City was significantly better as well! We will absolutely stay here for future trips!

Exceptional

This property canceled my reservation...

Liked: This hotel canceled my reservation without notifying me. After driving 4 hours I arrived to a lobby with nobody in it. There was a phone number, so I called and texted several times with no response. A resident at the hotel entered the lobby and told me the manager appeared to be out, but she would call for me. The manager finally called me back after approximately 20 minutes of me waiting in the lobby and told me my room had been canceled. When I told her I had received no notification of this cancellation, she said that was a problem on Booking.com's end. At 7pm at night I was driving around Traverse City in a snowstorm looking for a place for myself, 2 kids and 2 dogs to stay for the night.
Disliked: No notification of the cancelation. Nobody in the lobby. 20 minute response time when calling from the lobby for help.

Exceptional

Good

Liked: Nice little snack bag at check in!
Disliked: Not able to talk to person face to face.

Exceptional

Liked: This is my 2nd stay at the Kingsley Suites. we will be making this stop a permanent addition to.pur annual trip to MI.

It was acceptable for a...

Liked: Location was convenient, welcome bag and snacks in office were appreciated.
Disliked: Floor was very sticky throughout the room, tub didn’t drain adequately so showering was unpleasant, not a fan of the memory foam mattress.