Superb

Liked: Good

Superb

Liked: Immaculate hotel; welcoming and accommodating staff (we arrived slightly later than planned); very nice bedrooms and bathrooms; very good breakfast;
Disliked: Needed wi-fi details listed in room, for convenience.

Good overnight stay

Liked: Good covid measures in place and great customer service from the restaurant staff. Great food in the restaurant.
Disliked: The bed was uncomfortably soft. Woke up with a sore back the next day.

Passable

Liked: The staff were were very professional and friendly. The hotel was very clean. We had a really good meal in the restaurant
Disliked: We had a room with a disabled wet room, which is not what we expected. On arrival the bathroom was cold and the shower luke warm. The manager sorted the problems with the shower. We decided to cut our stay short to one night only, because the bathroom did not meet our expectations for a 5 star country hotel. I?m sure the other bathrooms were very nice.

Great stay

Liked: Warm and welcoming nothing too much trouble food fantastic and I would highly recommend

Lovely hotel in a charming...

Liked: Breakfast was very good plenty of toast and coffee with the full English. We appreciated the leaflet that we picked up in the bar which had a map for a walk around the village. It was great to be able to get out for some fresh air and learn more about the village and the buildings.
Disliked: It was a shame not to have tea and coffee provided in the room, we were told that it was because of Covid but we have been to other hotels and it has been provided. We were able to take some up to the room ourselves.

Exceptional

Good

Very disappointed and definitely not...

Liked: I had high hopes of this hotel as it had good reviews and is rated 5 star. The front façade is imposing and promises great things and it is in a lovely setting. Most of the staff were really friendly and helpful and a nice touch was that we were given a complimentary glass of champagne as it was our golden wedding anniversary - we had honeymooned in the area and as we had not been able to have a big celebration because of the circumstances decided to have a short stroll down memory lane!!
Disliked: we had to wait over 5 minutes before someone came to check us in and when we were shown to our room my heart sank. It was far from the picture I had in my mind from my booking research and frankly rather smaller than expected. We had decided to eat in the restaurant but were bitterly disappointed with the menu, particularly the lack of choice for a vegetarian. I ended up with a vegetarian sour dough pizza which I was assured would be lovely but I could not cut into it and struggled to tear it and then could hardly chew it. I did comment to the waitress and she said she would pass it on but no more was said. Breakfast was also another bitter disappointment and the quality of the food was not what we expect from a 5 star establishment and on the last morning was rather chaotic. However the prunes and yoghurt were amazing. Sadly we soon began to notice that the room was not as clean as it should have been with cobwebs in a couple of places in the room kind also the bathroom. These were not fresh ! The trouble is that when you are disappointed you tend to notice other things that need attention - the pillows and bedding are not 5 star quality and sadly the back of the building is in need of some tlc. There was also quite a lot of 'stuff' in the corridors and landings which really should not have been there. I have since looked again at the bill and all I can say is that we were charged for things that we did not ask for that were put on the table and we assumed were complimentary which just rendered me speechless !! Sadly although we would like to go there again and have the room I thought I had booked and nice 5 star food we will look elsewhere