Disappointed

Liked: It was my wedding nightI requested rose pedals, cookies snd chocolate strawberries The room had neither. Huge disappointment They tried to make it up to little to late

Exceptional

Liked: Awesome place, loved it.

Weekend Stay

Liked: The hotel and room was clean.
Disliked: The location of the hotel is okay. The hotel is between other buildings. If you?re not paying attention to the hanging flag, you will miss it. Also, we expected the rooms to be bigger. Some staff members were nice, while others were a little rude.

Superb

Liked: Stayed in the newer section this time room was smaller.
Disliked: Nobody answered the phone.

This place was AMAZING!! I...

Liked: EVERYTHING!! The service was superb!! I really enjoyed everything!! I was sooo impressed with The Joule!!
Disliked: I enjoyed everything!!

Clean! And very comfortable

Liked: cleaning
Disliked: I know it's for security but I don't like non-functional windows

Very good

Liked: Location valet guys were on it.
Disliked: Dark everywhere. Service was bad in the restaurant for breakfast. Rooms are small for big price.

Very good

Liked: I lived in Dallas for thirty years and was in town for reunion with friends. Both rooms well appointed with superb bath and vanity areas. The bed was a dream! Especially loved the crisp, cool bed linens.
Disliked: I was underwhelmed with some staff. One of my girlfriends gave a stab at calling the Spa to book a massage a day for two days. Understandably it was just a wish and a prayer! My friend said the girl on the phone was immediately condescending, going on about The Spa at the Joule was the premier Spa in the STATE of Texas. At any rate, booked her two massages at the Crescent and had their driver provide her with transportation. So it all worked itself out. Also, I?m assuming the group of young men outside are strictly valet. It seemed strange they never said, ?Good Evening,? ?Welcome to the Joule,?. We walked to Neiman?s several times, walked around downtown, and never once did they ever attempt to open the door. Maybe they are just Valet and there is no doorman, but with your impeccable accommodations and reputation, I expected the staff to be more courteous and helpful.

Exceptional