The Joule Dallas Guest Reviews
OVERALL AVERAGE SCORE:
WONDERFUL (4.7 out of 5)
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| 0.3 miles from Dallas centre |
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Dallas Thu, 8 June 2017
Liked: Coffee shop was great
Disliked: No coffee pot in the room
Jamie Tue, 23 May 2017
Liked: Daniel C, the Concierge, was brilliant, several classes above the hotel's other staff members and services.
The spa is very nice but more missed facilities if you want to attract couples, sauna and steam room for example.
Disliked: AC was so damn loud, yes still irritated.
Room service was rubbish, did not bring items agreed and food was mediocre.
The pool is very small but cosy but a bout of sand flies or similar, minute bugs that bite so I left.
George Sat, 13 May 2017
Liked: Room was great! Very romantic
Disliked: We went out for dinner, and the room was then made ready for the night. But.... the plates and bottles that were left out were lot taken care of they were left were they were
Robert Mon, 24 April 2017
Liked: Both restaurants were excellent
Fleur Wed, 12 April 2017
Liked: Concierge staff and services were exemplary, reception staff also very friendly at all times.
Disliked: Nothing I can think of.
John Thu, 6 April 2017
Liked: Staff extremely professional and friendly
Disliked: Was put in a room the size of a shoe box, but had that changed with no hassle!
Ivonne Thu, 2 March 2017
Liked: The staff is amazing.
Disliked: CBD restaurant wait for food was wayyyy too long
Scott Mon, 27 February 2017
Liked: The hotel was spotless and the staff were excellent
Disliked: The room itself was very loud...echo.
Shower doors loud- all the doors seem to slam instead of shut quietly. For the cost of the room, I would have expected better. Our room faced Main Street which was a mistake. You could hear everything-Would not stay again.
Isaac Thu, 2 February 2017
Liked: Great corner room with downtown scene. Restaurants and bar on site are top-notch.
Disliked: Pricey, but worth it. Room layout was a little weird (had to walk through bathroom to get to bed)
Stefanie Tue, 24 January 2017
Liked: The staff once I checked in was very accommodating. Loved our drivers and concierge service. The location was great.
Disliked: I have stayed at a lot of boutique hotels. I chose these hotels because of the amenities and special things they do for their guests. However, I was VERY disappointed in this hotel. Here is a list why:
1. no coffee pot in the room- when asked, if there was one they said they could send one up but the coffee would be a charge to our room through room service. To me this should be complimentary already.
2. There is nothing special about the room or the item items in the room. Most boutique hotels have special amenities and bar items.
3. I booked this room through booking.com and told them I was needing a room for three people. The room it recommended was the petite joule. I noticed it only had a full bed. I called the HOTEL and asked if a roll away was available and they said yes it would accommodate that size room. So I booked it for my sister, mom and I for MY BIRTHDAY weekend. I was called on Sunday to be told that the room would not accommodate a rollaway and that we would have to upgrade to bigger room for $90.00 per room. I was frustrated and expressed this to Marna and she was SO Rude to me on the phone and did not even care it was my birthday weekend or not and she stated we aren't responsible for third part vendors. She also to me ...." You didnt let me finish my sentence" which I thought was rude, considering she knew I was frustrated and disappointed to here the news she called about.
Anyways for the amount of $ the rooms costs overall, the hotel was a major disappointment for me and I wouldn't stay there again. The NYLO is so much better and way more friendly on your pocket book.
