The Inn On The Lake, Glenridding

Excellent!

Liked: The chocolate 4 tiered cake, it was stunning!
Disliked: The lamb flat bread, the lamb was dry, and it all felt stale. We also didn't like the waygu burger at the Ramblers, loads of gristle, and no service As in no staff to speak to, we just left with out explaining why we didn't enjoy the meal, as we were thinkinking that feedback might have been helpful? Aside from that we would like to re book to day again, it's a beautiful hotel! And all the staff are so friendly and attentive

Superb

Liked: Enjoyed the Lake view from the room. Friendly and calm staffGreat location
Disliked: Expensive for a one night stay More vegan/plant based food options would be good.

Not a 4* hotel.

Liked: We didn't really like much.
Disliked: Pretty much everything - This is not a 4 Star hotel, how it got its rating I do not know. Front of house was rude when we arrived after a 7 hour drive. Not a great start. No help with bags, Saw other guests struggle with trolleys that they could not use as there were no staff to help. So I had to do about 3 trips to get to the room. The lift only just fits the trolley with one person operating, if they are slim, I saw on multiple occasions guest struggling to get their bags into the lift and no one helping them. This also had knock on effects on other guest forced to take the stairs with their luggage, including me. I even saw an old gentleman with a disabled wife struggle to get into the lift, struggle to operate it. Again no help from the staff.The room has no fridge, no safe, no mini bar. Pretty basic things for a 4* hotel. We got a 'Fell' view room which would have been nice but only got a view of the car park.At breakfast we were told that Flat White was extra cost but it wasn't. Coffee is terrible. Breakfast was style over substance, the food had no flavour. The plate was hotter than the breakfast. The Buffet options were terrible just a few options covered with cloth. No real display. Not a standard for a 4* hotel. At breakfast we could also hear other guest complain about food as well. We Found dead insect on the floor in the breakfast room. This is not a hotel but a wedding venue so be aware of that when you book. There were three different wedding parties happening during out 3 night stay. The service was fully catering to them and not the other guest. The main bar with the view of the lake was closed to other guests so after a long day we could not get a drink in that bar. The hotel is missing what makes a 4* hotel, depth and service. The attitude is cheap, it is cutting too many corners.

Very good

Pleasant

Liked: Location super
Disliked: The breakfasts were very poor on both days. To charge �19.95 is a rip off. There was very little on the plate and what there was happened to be overcooked.

Magical wedding day

Liked: I was attending a wedding at the hotel. The location was spectacular, the room was clean and comfortable and it was great that my room was ready ahead of the wedding. The food was excellent and the staff friendly and attentive.
Disliked: Mixed messages about paying online ahead of my stay. I received an email but couldn't access the link to pay in the email. I requested it was sent again and got no response . I rang the hotel the day before and was told they did not have my message and that they could not resend the link as it was too close to my stay and I could pay on arrival. I then received the link later that day in response to the message they said they didn't have. I paid on arrival , the receptionist was lovely but he too was confused by the incorrect information I had received over the phone! It all worked out in the end but did cause confusion and concern and lack of confidence in the hotel ahead of my stay.

Would love to stay again

Liked: Loved the view over the lake, manicured lawns, nice staff and able to relax
Disliked: Restaurant management service wasn't up to the same high staff quality, we were not told of item on menu which was not available until we ordered it, a dessert dish we didn't like was sent back and without being able to see or sign for the bill, we were told the bill was already with reception without us signing. As it happens, that item was removed by one of the waiters so there was no need for the style of communication demonstrated.