The Imperial Hotel Guest Reviews
Write a review
|0.2 miles from Exmouth centre|
Write a review
Amaia Sun, 23 February 2020
Old and dirty, overpriced
Liked: Good location
Disliked: Old dirty carpet floors, terrible food quality for breakfast. Terrible mattress, very bad value for money. Overpriced
Anonymous Thu, 20 February 2020
Nikki Tue, 18 February 2020
Lovely room with great view....
Liked: Given a really lovely room but we were paying quite a lot.
Disliked: Had to pay to check in before 3pm and then for checkout after 10 am which seemed very early. Objected to this when already paying a lot
Robin Sat, 15 February 2020
Excellent, would stay again if...
Liked: Superb room with view over the estuary. Worth it just for room and view. Lounge and staff excellent, lovely restaurant and food excellent value. All staff friendly and attentive.
Disliked: Liked everything
David Fri, 14 February 2020
Tristan Thu, 13 February 2020
Anonymous Thu, 13 February 2020
Really poor customer service lets...
Liked: The only positive is the location. Right by the sea front. Oh, and the wifi worked.
Disliked: Just very poor staff service. My room was not cleaned. I asked reception to have it cleaned at 2pm. The manager said she would clean it herself. When I returned at 6pm, the room still hadn't been cleaned. When I complained again, I was quizzed about whether I had put the "do not disturb" sign on the door. Yes, whilst having breakfast. But not between 6am and 2pm when most hotels clean rooms. Breakfast is below average. Staff stand around and are surly when serving tea and coffee. Someone needs to get a grip on the management of this hotel. Parking costs £6 per day extra. You pay at a machine outside.
Rachel Tue, 11 February 2020
Not very impressive
Liked: I liked the view and the night staff he was very polite and helpful.
Disliked: The room was not made up to standard the bathroom still had cleaning products that hadn?t been wiped away. Also I had someone banging on my door at 5 am. One of the house keepers in the morning were also VERY rude.
Dave Tue, 11 February 2020
Location was good, but coldness...
Liked: Our room was dated and in need of a refurb.The two single beds were not very comfortable. The reception, bar and restaurant had been more recently refurbished. The bar certainly wasn't inviting, nicely decorated but cold. The staff were excellent
Disliked: The coldness of the bar and our room
Paul Mon, 10 February 2020