Name: The Idle Rocks
Address: Harbourside, Saint Mawes
Telephone: (888) 406-7656
Rating: 4.5

Exceptional experience

Liked: Fantastic location, room was clean and comfortable, staff extremely polite and helpful.
Disliked: Not applicable

I wish the staff were...

Liked: Views were lovely.
Disliked: I had a terrible check in experience. Parking was not explained prior to the visit and upon arrival I had no idea where to go. The hotel has no street parking and is situated in an extremely narrow road. This uncertainty, coupled with driving in an unfamiliar country, caused great upset. Lydia, the hotel staff, was rude and unfeeling, demonstrating irritation at my upset and her lack of empathy greatly frustrated my daughter. We were not provided with information about the hotel either, save for the fact that the restaurant was fully booked. I hadn’t realized how much a check in experience influences one’s perception of a facility!

Brilliant!

Liked: Beautiful room in gorgeous location with caring staff who know how to make you feel looked after without invading your experience. The restaurant is exceptional as well.Excellent!
Disliked: Nothing - We had an excellent stay from start to finish

Very good

You feel taken care of

Liked: The attention by staff - who are really nice and helpful. Particularly the ladies at the reception and Peter at the restaurant. They went above and beyond to make our stay enjoyable and were really helpful with any requests
Disliked: The bedrooms were a bit dusty in the wardrobes and around the corners, but that is typical for the British hotels. Even the best 5 star hotels in the countryside have that “lived in” feel. The bathroom was exceptionally clean with the fresh towels every day. The staff would be cleaning the bedroom in the morning and tucking us in in the evening

Superb

Excellent food , comfort ,...

Liked: I had a wonderful aromatherapy therapeutic massage treatment which was very good. Beautiful hotel like a work of art , food amazing , staff were friendly, helpful, keen to help and thoughtful , views were incredible .
Disliked: Saturday daytime music on the terrace below our sea view bedroom was rather too loud for us and spoilt the pleasure of listening to the sound of the sea which is of course a highlight of this hotel . It also prevented a light afternoon siesta whilst on our holiday ( another special highlight of our hols )