Hyatt Lodge Oak Brook Chicago

Superb

Overall stay 6

Liked: Beautiful location, private welcoming
Disliked: The balcony was not a balcony little space looking at nothing really, the restaurant served my son food with hair in, stated they will re-do the meal, returned the meal and it was the same meal that had cold fries and semi-hot chicken! The vanilla ice cream was like soup! The room was clean aside from a pillow that look like it had urine stains on it!

Exceptional

Good stay for short term...

Liked: Friendly staff. Availability of rooms.
Disliked: Parking lot too far from hotel. Needs some updating.

Exceptional

The property was nice and...

Liked: It was a beautiful location and the staff was extremely nice and helpful.
Disliked: Parking location, air conditioning not working properly, no running water for approximately 7 hours. Water was not available due to a water main break, however, this was a serious issue. Toilets were not working for several hours, we were unable to wash hands and brush teeth. We were told we could request extra water bottles, but they were never delivered. The air conditioning was very cold but we couldn’t turn it up or shut it off. Maintenance responded quickly but the problem was never resolved. Maintenance had to manually turn off both nights of our stay.

Exceptional

Disliked: Parking lot was a bit of a walk away from hotel. I was traveling alone, it was dark and rainy

Superb

Good