Smooth friendly stay in cozy...

Liked: Cozy room with a big bed was perfect after a long flight. The staff was very friendly and supportive.
Disliked: Tiny room)) but it is ok - good value for your money.

Easy, convenient

Liked: Breakfast was included and was great.

loved this charming beautiful hotel!

Liked: excellent customer service. easy check-in process, they messaged me with the entry code and lockbox combo for key. loved the mini bar with drinks, water, snacks. Very convenient for a tired traveler. Loved the location: close enough to restaurants and cafes but without being in the noisy action. Walking distance to a bus stop that takes you to the train stations. loved the coffee and juice at the hotel's cafe. very cute place. felt classy but it was budget friendly. the main reason I booked it was because they have luggage storage if you need to have them hold luggage until or after check out. Windows opened for fresh air / ventilation and the heat worked great.
Disliked: wifi didnt reach my room that was just above the reception area. Tiny bathroom but it was clean and comfy and nice hot water. The main reason I booked this place is because they have luggage storage, but I wish I had known they have limited reception hours only until 3pm. They did offer to keep my luggage stashed if I needed to leave it until after 3pm, but the place they would store it after 3 would have potentially been accessible to any of the guests or potentially anyone who got curious. I appreciated the offer, but just a heads up to anyone who might need luggage storage.I didnt see a lift / elevator, and walking up stairs with luggage is tough, so if you cannot carry heavy bags up stairs, ask for a ground floor room.

Superb

Liked: Great atmosphere and staff
Disliked: Room quite small with limited facilities.

Good

Liked: Lovely place, very close to Paddington with carparking.
Disliked: We had a room at the front of the hotel so I could here road traffic.

Hidden gem

Liked: The location was perfect n the old style of the hotel was so lovely. Fell in love with it all. Got a good deal on internet so was affordable for us to stay. We will be back if we manage to find a good deal again. The bar n lounge area was so cosy with the open fire place. The breakky was delicious.
Disliked: Car park is hard for ppl with disabilities should have the easiest 1 for them to get to out of. There should be 1 marked out with the disability only. Also the no smoking on premises anywhere. There should be 1 little spot up stairs n 1 down stairs as ppl with disabilities it's hard to try n walk all the way out the front to smoke n then ppl in street abusing you for smoking where they walk.

Superb

Liked: Staff. Ambience. Decor. Location. Breakfast deal.

Superb

Exceptional