The Hourglass Hotel Ascend Hotel Collection

Very good

Our relaxing day at the...

Liked: The hotel was newly renovated. The interior is nice and modern.
Disliked: Our goal was to have a relaxing and enjoyable day, utilizing the pool facilities. However, since it was our anniversary weekend, we were instead subjected to a group of older ladies who had been drinking and seemed to believe the pool was exclusively theirs, showing disregard for other guests. They were drinking and listening to loud music! Also, the bed was acceptable, I noted that the pillow provided was only half the standard size, why?

It’s definitely decent to stay...

Liked: The balcony’s
Disliked: The dirtyness, spider webs everywhere, hairs everywhere in my bed, in my bathroom. The blankets weren’t clean. Half size pillows. Walls need to be wiped down as well as the mirrors. Kinda ghetto. Pool had to close due to a tenant pooped in the pool. I thing staff should pay more attention yo who or what is going on in their pool more!

Superb

Good place to stay

Liked: Friendly staff

Overall always enjoy stay except...

Liked: The staff always friendly when we come they remember us and facilities clean my baby love going swimming so pool is a plus
Disliked: This time around didn’t like the fact that people were eating and drinking inside the actual pool instead of the cabanas provided and that they were taking up the area in the 3ft end of the pool while kids are playing in the deep end of the pool that was not cool and they had their beverage cups and food floating around in the pool

Superb

Exceptional

I feel thankful to find...

Liked: Everything
Disliked: Nothing was wrong